Sunset Transportation Tracking, Delivery & Contact Info

Sunset Transportation is a privately held third-party logistics company founded by Jim Williams in Sunset Hills, Missouri, in November 1989. Beginning as a small family-operated business with three employees, Sunset has developed into a major North American logistics provider. Its services include truckload and less-than-truckload brokerage, expedited freight, international logistics, cross-border transportation, customs support, freight auditing, supply-chain management, and shipment-visibility technology.

How to Track Sunset Transportation Package (Where is my Sunset Transportation package?)

Track Sunset Transportation Package & Parcel Here

Sunset Transportation shipments can be tracked using an order, BOL, PRO, or purchase-order number through Sunset’s tracking resources or the customer LOGIK dashboard.

1. Open the official Sunset Transportation tracking and order-visibility page in your browser.

2. Determine which shipment reference you received from Sunset Transportation, the shipper, supplier, broker, or seller. Depending on the freight service, this may be a Sunset order number, bill of lading number, PRO number, purchase-order number, container number, booking reference, or another carrier reference.

3. Enter your shipment reference exactly as it appears on the bill of lading, shipping confirmation, freight invoice, dispatch email, or customer portal. Check all letters, numbers, spaces, and hyphens carefully.

4. Submit the tracking request to view the shipment information available for your order. Depending on the service and tracking stage, the results may include the pickup schedule, shipment origin, destination, transportation mode, piece count, weight, in-transit status, estimated delivery information, and delivered status.

5. Current Sunset customers may use the company’s LOGIK technology platform for more detailed shipment visibility, dashboards, transportation metrics, documents, and account-specific information. Access may require credentials supplied by a Sunset Transportation account representative.

6. If you do not yet have LOGIK access, complete the request form on the tracking page and select the option indicating that you would like access to LOGIK or need help with your existing dashboard.

7. For an LTL shipment, locate the carrier’s PRO number in the shipment details. Sunset may arrange the transportation, while an independent motor carrier physically transports and scans the freight.

8. When a partner carrier’s name and tracking number appear, open that carrier’s official website and enter the PRO or shipment number for additional terminal scans, delivery appointments, and proof-of-delivery information.

9. For truckload freight, tracking may rely on driver updates, GPS information, electronic logging data, check calls, or location updates supplied through Sunset’s transportation-management system rather than frequent parcel-style scans.

10. International shipments may use an air waybill, ocean bill of lading, booking number, container number, house bill, master bill, or customs reference. Ask your Sunset international representative which identifier and tracking system apply to the shipment.

11. If the tracking reference produces no result, allow time for the order to be created and transmitted to the assigned carrier. Newly booked freight may not display movement until after dispatch, pickup, or the first carrier update.

12. Contact Sunset Transportation when a shipment is overdue, the tracking result has not changed, the reference is rejected, or the displayed information appears incorrect. Provide the order number, BOL or PRO number, pickup location, destination, ship date, customer name, and freight description.

Sunset Transportation is a third-party logistics provider rather than a conventional consumer parcel courier. It coordinates freight through its technology, employees, and network of contracted transportation providers. Therefore, tracking formats and update frequency vary according to the carrier, freight mode, route, customer agreement, and type of cargo.

Sunset Transportation Delivery Times & Schedule

Sunset Transportation delivery times depend on the selected service, origin, destination, mileage, freight class, equipment requirements, carrier availability, weather, border processing, customs clearance, and receiving schedule. Regional LTL freight may arrive within one to three business days, while longer domestic routes often require several business days. Dedicated or expedited services may provide faster transit when arranged in advance. International air, ocean, and cross-border shipments generally require additional time for terminal handling, documentation, inspections, and customs clearance. The shipment confirmation, LOGIK dashboard, assigned carrier, or Sunset representative should provide the most relevant estimated delivery date.

Sunset Transportation Weekday Hours: Sunset Transportation’s corporate and administrative teams generally provide service during normal Monday-through-Friday business hours. Freight operations, carrier dispatch, shipment monitoring, and logistics activities may continue beyond standard office hours. Exact availability depends on the office, account, service, and shipment requirements.

Sunset Transportation Weekend Hours: Published weekend office hours may vary by Sunset location. Scheduled line-haul transportation and time-sensitive freight may move on Saturdays and Sundays, although customer-service staffing, warehouse access, pickups, and final deliveries can be limited. Weekend service should be arranged and confirmed before dispatch.

Delivery estimates commonly vary according to the transportation service:

Less-than-truckload freight: LTL delivery often takes approximately one to seven business days, depending on the distance, carrier network, freight terminals, number of transfers, and selected service level.

Full truckload freight: Full truckload transit depends mainly on mileage, driver hours-of-service regulations, appointment requirements, routing, and whether the shipment uses a solo driver or team drivers.

Expedited freight: Sunset provides time-critical transportation options for urgent shipments. Delivery timing is planned according to the required deadline, equipment availability, route, and service selected.

Cross-border freight: Transportation between the United States, Canada, and Mexico may require additional time for customs documentation, broker processing, inspections, border congestion, and transfer arrangements.

Air freight: Airport-to-airport transportation may take one or more days, but pickup, security screening, flight schedules, customs processing, cargo availability, and final delivery increase the complete door-to-door transit time.

Ocean freight: Ocean shipments commonly require several weeks. Transit varies significantly according to the ports, sailing schedule, vessel route, transshipment points, congestion, customs clearance, and inland transportation.

Intermodal freight: Rail-and-truck shipments may require several days or longer, depending on rail schedules, ramp availability, drayage appointments, equipment supply, and the distance between terminals and delivery locations.

Appointment deliveries: Retailers, warehouses, distribution centers, construction sites, and manufacturing facilities may require fixed receiving appointments. A shipment can reach the destination area before the consignee’s available appointment date.

Guaranteed or time-definite delivery: Faster or guaranteed delivery may be available on eligible lanes through selected carriers. Confirm the service commitment, limitations, and additional charges before booking.

Delivery times are estimates unless the shipment was booked with a specific guaranteed or time-definite service. Severe weather, road closures, mechanical problems, capacity shortages, customs examinations, incorrect paperwork, missed appointments, and consignee delays can affect arrival.

Sunset Transportation Contact & Customer Service Info

Sunset Transportation customers can contact the corporate office or submit the official online form for tracking assistance, quotes, logistics services, account access, carrier questions, and general support.

• Phone number: 800-849-6540
• Fax: 314-849-8242
• Email: Use the official Sunset Transportation contact form
• Mailing Address: Sunset Transportation, 10877 Watson Road, St. Louis, Missouri 63127, United States
• Contact Page: Sunset Transportation Contact Us
• Social Medias: Facebook and LinkedIn

When contacting Sunset Transportation, provide the customer or company name, Sunset order number, bill of lading number, PRO number, purchase-order number, assigned carrier, pickup date, origin, destination, cargo description, and a detailed explanation of the problem. Include supporting documents or screenshots when available.

Carriers and factoring companies with questions about invoices or payment status should use Sunset Transportation’s official carrier payment programs page. The correct portal depends on the billing information printed on the bill of lading.

Sunset Transportation FAQ

Is there a Sunset Transportation location or branch near me?
Sunset Transportation operates through multiple logistics offices and a wide carrier network rather than consumer parcel stores. Visit the official Sunset Transportation locations page to find available offices. Contact Sunset before visiting because offices may not accept public freight drop-offs or customer pickups.

Can Sunset Transportation ship or deliver to a PO Box?
Sunset Transportation primarily coordinates commercial freight that requires a physical pickup and delivery address. LTL, truckload, expedited, intermodal, air, and ocean freight generally cannot be delivered directly to a PO Box. A postal carrier might handle a small final-mile parcel after a handoff, but this must be confirmed with the shipper and final carrier.

Can I pick up a Sunset Transportation package?
Pickup may be possible from the assigned carrier’s freight terminal, warehouse, or another authorized facility, but it must be arranged in advance. Contact Sunset Transportation or the delivering carrier to confirm that the freight is available, the facility permits customer pickup, and any delivery appointment has been cancelled.

What time does Sunset Transportation open? (Sunset Transportation Opening Hours)
Opening hours vary by office and department. Sunset’s administrative offices commonly operate during weekday business hours, while freight transportation and shipment monitoring may continue outside those hours. Contact the appropriate office through the official contact page or call 800-849-6540 before visiting.

Does Sunset Transportation deliver or pickup on Sunday or Saturday?
Weekend freight movement, pickup, or delivery may be available depending on the carrier, route, customer contract, equipment, receiving facility, and service level. Many standard commercial deliveries occur Monday through Friday. Saturday, Sunday, holiday, or after-hours service may require advance scheduling and an additional charge.

Is Sunset Transportation a parcel delivery company?
No. Sunset Transportation is primarily a third-party logistics provider that manages commercial freight and supply chains. It coordinates transportation through contracted motor carriers, international freight providers, customs specialists, and other partners rather than operating like a standard residential parcel courier.

What is a Sunset Transportation order number?
A Sunset order number is an internal reference associated with a shipment arranged through Sunset Transportation. It may be used to locate shipment details through Sunset’s tracking resources or customer platform. It is different from the carrier’s PRO number, bill of lading number, container number, or purchase-order number.

What is a PRO number?
A PRO number is a freight tracking reference assigned by an LTL carrier. It is commonly printed on the bill of lading, carrier label, shipment confirmation, or tracking record. When Sunset assigns an LTL shipment to another carrier, the PRO number may provide the most detailed terminal and delivery updates.

What is a bill of lading number?
A bill of lading number identifies the shipping document describing the freight, shipper, consignee, quantity, weight, and transportation terms. Sunset’s tracking resources may allow customers to search by the BOL number associated with an order.

Why is my Sunset Transportation tracking number not working?
The reference may have been entered incorrectly, may not yet be active, or may belong to the carrier rather than Sunset’s system. Confirm whether you have a Sunset order number, BOL number, PRO number, PO number, booking number, container number, or another reference. Contact the shipper or Sunset when the correct tracking system is unclear.

Why has my Sunset Transportation tracking stopped updating?
Freight does not always receive scans as frequently as consumer parcels. The truck may be traveling between terminals, waiting for an appointment, undergoing a carrier transfer, delayed by weather, or moving through customs. Contact Sunset or the assigned carrier when no update appears beyond the expected transit period.

What does “order created” or “shipment information received” mean?
This normally means that shipment details have been entered into the transportation system. It does not necessarily confirm that the carrier has collected the freight. Additional updates should appear after dispatch, pickup, tender acceptance, or the first carrier scan.

What does “dispatched” mean?
“Dispatched” generally means that a carrier, truck, or driver has been assigned and instructed to handle the shipment. The freight may still be waiting for pickup, so review the scheduled pickup date and subsequent status.

What does “picked up” mean?
“Picked up” indicates that the carrier has collected the freight from the shipper. The shipment should then move toward a terminal, cross-dock, rail ramp, airport, port, border crossing, or destination, depending on the transportation mode.

What does “in transit” mean?
“In transit” means that the shipment is moving through the transportation network or awaiting the next scheduled movement. It may be on a truck, train, aircraft, or vessel, or temporarily located at a freight terminal or transfer point.

What does “arrived at terminal” mean?
This status means the freight has reached a carrier terminal. It may be unloaded, sorted, transferred to another trailer, held for an appointment, or prepared for local delivery. Arrival at the destination terminal does not always mean delivery will occur the same day.

What does “out for delivery” mean?
“Out for delivery” usually indicates that the freight has been loaded onto a local delivery vehicle and is scheduled to reach the consignee. Delivery can still be affected by route order, traffic, receiving hours, access restrictions, or appointment requirements.

What does “delivered” mean?
“Delivered” indicates that the carrier recorded completion at the destination. The record may include a delivery date, time, recipient name, signature, facility stamp, or proof-of-delivery document. Contact Sunset if the consignee cannot locate freight marked as delivered.

Does Sunset Transportation provide proof of delivery?
Proof of delivery may be available after the assigned carrier completes the shipment and uploads the document. It can include the delivery date, consignee name, signature, stamp, notation, or electronic confirmation. Customers may be able to retrieve it through LOGIK or request it from their Sunset representative.

Can I change the delivery address after pickup?
An address change may be possible, but the shipper, Sunset Transportation, and assigned carrier must approve it. A change can result in reconsignment, redelivery, additional mileage, customs-document amendments, storage, or other charges. Submit the request as early as possible.

Can I reschedule a Sunset Transportation delivery?
Yes, many commercial freight deliveries can be rescheduled through Sunset or the final carrier. Availability depends on the carrier’s route, consignee hours, terminal schedule, equipment, and appointment rules. Storage, redelivery, or detention charges may apply when a confirmed appointment is missed.

Does Sunset Transportation offer residential delivery?
Residential freight delivery may be arranged on eligible shipments, but it normally requires advance notice and an additional service charge. The carrier may also need a delivery appointment, liftgate, limited-access service, or assistance determining whether a tractor-trailer can safely access the address.

Does Sunset Transportation provide liftgate delivery?
Liftgate service may be requested when the pickup or delivery location does not have a loading dock or forklift. It must usually be included in the booking before dispatch. Liftgate capacity is limited, and oversized or extremely heavy freight may require specialized equipment.

Can Sunset Transportation handle hazardous materials?
Hazardous-material transportation may be available through qualified carriers when the cargo, route, documentation, packaging, labeling, and equipment meet applicable regulations. The shipper must disclose the hazardous classification before booking and provide all required shipping documents.

Does Sunset Transportation ship internationally?
Yes. Sunset provides international logistics solutions that may include air freight, ocean freight, cross-border transportation, customs support, and related supply-chain services. Availability depends on the origin, destination, cargo, trade restrictions, documentation, and customer requirements.

Does Sunset Transportation ship between the United States and Canada?
Sunset offers cross-border logistics services for eligible freight moving between the United States and Canada. The shipment may require customs documentation, tariff classification, a customs broker, importer information, and payment of applicable duties or taxes.

Does Sunset Transportation ship between the United States and Mexico?
Sunset provides cross-border transportation and customs-related support for eligible U.S.–Mexico freight. Shipments may involve carrier transfers, customs brokers, border documentation, inspections, and delivery appointments. Confirm the required paperwork and responsibilities before dispatch.

Does Sunset Transportation handle customs clearance?
Sunset offers cross-border and international logistics services that can include customs support or coordination. The specific customs broker, importer-of-record responsibilities, duties, taxes, permits, and documentation depend on the shipment and customer agreement.

Can individuals ship through Sunset Transportation?
Sunset primarily serves businesses with commercial freight and supply-chain requirements. Individuals with large freight shipments may need to contact Sunset for eligibility and a quote. Ordinary small consumer parcels are generally better suited to a parcel or postal carrier.

How do I request a Sunset Transportation shipping quote?
Visit the official Sunset Transportation contact page and submit information about the origin, destination, freight type, dimensions, weight, number of pieces, required equipment, pickup date, and requested service. Existing customers can contact their assigned representative.

How do I access Sunset Transportation LOGIK?
Current customers can request access through the official Track My Order page. Complete the form, indicate that you would like access to LOGIK, and provide your business and contact information. Existing users with dashboard problems can use the same form for assistance.

What should I do if my shipment is late?
Check the latest tracking status, estimated arrival, carrier details, and appointment information. Then contact Sunset Transportation with the order number, PRO or BOL number, origin, destination, scheduled delivery date, and consignee hours. Ask whether the delay involves weather, capacity, mechanical issues, customs, terminal handling, or an appointment.

What should I do if the shipment arrives damaged?
Inspect the freight before signing the delivery receipt. Photograph the freight, packaging, pallet, wrapping, labels, and damaged areas. Describe the damage clearly on the delivery receipt, retain the packaging, notify the shipper and Sunset immediately, and request instructions for submitting a freight claim.

What should I do if part of my shipment is missing?
Compare the delivered piece count with the bill of lading and packing list. Record the shortage on the delivery receipt before signing, photograph the delivered freight, retain the documents, and notify Sunset Transportation and the shipper promptly. Concealed shortages should be reported immediately after discovery.

How do I file a freight claim?
Contact Sunset Transportation or the party responsible for claims under the shipping agreement. You may need the bill of lading, freight invoice, commercial invoice, proof of value, delivery receipt, inspection report, repair estimate, photographs, packing records, and written explanation of the loss or damage.

Can I refuse a damaged delivery?
Whether to refuse the shipment depends on the severity of the damage, shipper instructions, carrier policy, and ability to prevent further loss. Before refusing freight, document the condition and contact the shipper or Sunset Transportation. Refusal can cause return, storage, handling, and additional transportation charges.

What is detention?
Detention is a charge that can apply when a truck or driver is delayed beyond the agreed free time at pickup or delivery. Accurate appointments, prepared freight, accessible docks, and completed paperwork can help reduce detention.

What is demurrage?
Demurrage commonly refers to charges for cargo or containers remaining at a port, rail terminal, or facility beyond the allowed free period. International and intermodal customers should monitor availability dates, customs clearance, appointments, and free-time deadlines closely.

What is a freight accessorial charge?
An accessorial is a fee for a service beyond standard transportation. Examples include liftgate service, residential delivery, limited-access pickup, inside delivery, storage, redelivery, reconsignment, detention, truck-order-not-used charges, and appointment service.

How do carriers check Sunset Transportation payment status?
Carriers and factoring companies should review the billing address shown on the bill of lading and visit the official Sunset carrier payment programs page. Sunset directs users to FreightLOGIK or PayLOGIK according to the applicable billing arrangement.

Does Sunset Transportation own the truck delivering my freight?
Not necessarily. As a third-party logistics provider and freight broker, Sunset commonly arranges transportation through qualified contracted carriers. The delivering truck and driver may work for another motor carrier, while Sunset coordinates the order, communication, technology, and customer service.

What services does Sunset Transportation provide?
Sunset’s services include truckload and LTL brokerage, expedited freight, cross-border transportation, customs-related support, international air and ocean logistics, logistics management, supply-chain consulting, freight audit and payment, reporting, transportation technology, and shipment visibility.

What information should I include when contacting Sunset Transportation support?
Include the customer or company name, Sunset order number, BOL number, PRO number, PO number, carrier name, pickup date, origin, destination, piece count, freight description, expected delivery date, and a clear explanation of the issue. Attach bills of lading, delivery receipts, invoices, photographs, and screenshots when relevant.

Summary
Sunset Transportation is a third-party logistics company that has provided domestic, cross-border, and international transportation services since 1989. Customers can track freight with a Sunset order, BOL, PRO, or PO number and may receive additional visibility through LOGIK. For tracking problems, delivery changes, claims, quotes, or account support, contact Sunset’s corporate office or use its official online form.