Gemadept Tracking, Delivery & Contact Info

Gemadept is a Vietnamese port and logistics group founded in 1990. It pioneered container shipping services domestically, later expanding into ports, ICDs, distribution centers, and air cargo terminals such as SCSC and deep‑sea hub Gemalink. Over three decades, Gemadept evolved from a state‑owned enterprise into a leading integrated port–logistics ecosystem across Vietnam, supporting multimodal trade and end‑to‑end supply chain services for manufacturers, forwarders, and carriers.

How to Track Gemadept Package (Where is my Gemadept package?)

Track Gemadept Package & Parcel Here

Use Gemadept’s SmartPort portal to track by Container Number or BL/Booking. Status shows gate moves, yard position, vessel schedules, and release/hold messages for terminals and ICDs.

1. Open Gemadept SmartPort in your browser.
2. Choose Tra cứu Container (Container Lookup) or Tra cứu BL/Booking (BL/Booking Lookup).
3. Enter your Container No. (e.g., ABCD1234567) or BL/Booking exactly as provided by your forwarder.
4. Complete any captcha and click Tra cứu/Search to load milestones.
5. Review yard in/out, vessel ETB/ETD, customs/line holds, and release notifications.
6. For multiple shipments, repeat the search per container/BL; save results as PDFs or screenshots for your records.

Gemadept Delivery Times & Schedule

Gemadept handles containerized, project, and air cargo flows across ports, ICDs, and distribution centers. Transit timing depends on service (feeder, barge, trucking, ocean) and terminal cut‑offs. Major seaports—particularly Gemalink (Cai Mep)—operate continuously to match vessel windows, while offices follow standard business hours. For exports, plan gate‑in before CY/Doc cut‑off; for imports, arrange customs clearance and delivery appointments promptly after vessel discharge to avoid storage or demurrage. Always confirm terminal holidays, VGM and documentation cut‑offs with your forwarder or Gemadept agent.

Gemadept Weekday Hours: Offices typically Mon–Fri 08:00–17:00 (local); terminals/ports often 24/7 depending on facility.

Gemadept Weekend Hours: Offices generally closed Sat–Sun (check branch exceptions); terminals/ports frequently 24/7 with vessel and gate schedules.

Gemadept Contact & Customer Service Info

For shipment issues (holds, storage, wrong status) contact headquarters or the relevant terminal/ICD; include container/BL and vessel details for faster support.

• Phone number: +84 (28) 38 236 236
• Email: info@gemadept.com.vn
• Mailing Address: 21st Floor, No. 6 Lê Thánh Tôn, Bến Nghé Ward, District 1, Ho Chi Minh City, Vietnam
• Social Medias: Facebook · LinkedIn · YouTube

Gemadept FAQ

Is there a Gemadept location or branch near me?
See the company’s Contacts page for headquarters, subsidiaries, and terminal/ICD details.

Can Gemadept ship or deliver to a PO Box?
No. Gemadept handles freight (containers/air cargo). Deliveries are to commercial addresses, ICDs, or ports—not PO Boxes.

Can I pick up Gemadept package?
Yes, for import containers/cargo. Coordinate with your forwarder/line, clear customs, pay any charges, then collect at the designated terminal or ICD with valid pickup orders and IDs.

What time does Gemadept open? (Gemadept Opening Hours)
Corporate offices keep standard business hours (approx. 08:00–17:00, Mon–Fri). Port/terminal operations may run 24/7; check the specific facility notice.

Does Gemadept deliver or pickup on Sunday or Saturday?
Terminals often handle gate/vessel operations on weekends/holidays. Office support may be limited. Confirm weekend cut‑offs and gate availability with the relevant site.

Where can I track by Container vs. BL/Booking?
Use SmartPort: choose Tra cứu Container for container numbers (e.g., ABCD1234567) or Tra cứu BL/Booking for BL/booking references.

Why is my number not found?
Verify the format, remove spaces, ensure the shipment is with a Gemadept‑operated terminal/service, and try later if the vessel hasn’t berthed or data hasn’t refreshed.

Summary
Gemadept is a leading Vietnam port‑logistics group. Track shipments via SmartPort using Container or BL/Booking. Expect continuous port operations but office‑hour support for admin tasks. For quickest help, contact the listed HQ or your specific terminal/ICD with container/BL, vessel, and date details.