UPS Germany Tracking, Delivery & Contact Info

UPS Germany is the European beachhead of United Parcel Service, dating to the company’s 1976 expansion into Europe. Today it runs an extensive ground and air network from hubs like Cologne/Bonn, serving consumers and businesses nationwide with time-definite express, day-definite standard, freight, and Access Point® pickup services across Germany and the EU. Its digital tools—Tracking, My Choice®, and mobile apps—offer real‑time visibility and flexible delivery options.

How to Track UPS Germany Package (Where is my UPS Germany package?)

Track UPS Germany Package & Parcel Here

Tracking is easiest via UPS’s official page or app: paste your tracking number(s) to see live scans, estimated delivery dates, and options to change delivery or hold at a UPS Access Point®.

1. Open UPS Germany’s tracking page in your browser.
2. Enter your tracking number (e.g., starting with 1Z) exactly as shown in your email/label.
3. Click Track to load current status, delivery date, and checkpoints.
4. Need to follow several shipments? Paste multiple tracking numbers separated by spaces or new lines.
5. For delivery changes (redirect to Access Point®, reschedule, or leave with neighbor), sign in and choose Change Delivery / UPS My Choice® on the results page.
6. In the UPS mobile app, tap the Scan icon to read a barcode and open tracking instantly.

UPS Germany Delivery Times & Schedule

Domestic transit for UPS Standard is typically 1–2 business days within Germany, with most metro areas seeing next‑day ground. Time‑definite options like UPS Express Saver (by end of day) and UPS Express (morning delivery) are available for many postcodes. Saturday delivery is offered for selected services and regions, including expanded Standard Saturday coverage in major markets. International EU deliveries generally take 2–5 business days via Standard, faster with Express. Transit times vary by origin/destination, weather, and peak seasons; always check your specific tracking page for the latest estimate.

UPS Germany Weekday Hours: Customer Support Mon–Fri, 07:00–19:00
UPS Germany Weekend Hours: Customer Support Sat, 08:00–17:00 (no regular Sunday customer service; delivery availability varies by service and postcode)

UPS Germany Contact & Customer Service Info

For help with deliveries, redirects, claims, or billing, contact UPS Germany using the channels below.

• Phone number: +49 (0)69 66 40 50 60
• Email: Use the official contact form & help center
• Mailing Address: United Parcel Service Deutschland S.à r.l. & Co. OHG, Görlitzer Straße 1, 41460 Neuss, Germany
• Social Medias: Facebook, X (Twitter)

UPS Germany FAQ

Is there a UPS Germany location or branch near me?
Use the official locator to find drop‑off and pickup points (UPS Access Point® locations) or customer centers: Find UPS locations.

Can UPS Germany ship or deliver to a PO Box?
No. UPS requires a valid street address; shipments to PO Boxes aren’t supported in Germany. Choose a home/office address or a UPS Access Point®.

Can I pick up a UPS Germany package?
Yes. Choose Hold at a UPS Access Point® in My Choice® or during checkout, or redirect an in‑transit parcel from the tracking page. Bring a valid ID and the pickup code.

What time does UPS Germany open? (UPS Germany Opening Hours)
Customer Support operates Mon–Fri 07:00–19:00 and Sat 08:00–17:00. Individual Access Point®/customer center hours vary; check the locator listing.

Does UPS Germany deliver or pick up on Sunday or Saturday?
Saturday delivery and pickup are available for selected services/areas. Regular Sunday service is not offered; exceptions may apply for special services.

How long will UPS keep my parcel at an Access Point®?
Typically up to 7 calendar days (some locations 5–7). Uncollected parcels are returned to sender.

My tracking hasn’t updated—what should I do?
Scan events can lag during line‑haul moves. Check again later, verify the number format (e.g., starting with 1Z), and use Tracking Support. If there’s no movement after 48 hours past the scheduled date, contact UPS with your tracking number.

Can I change the delivery address or date?
Yes. Sign in to UPS My Choice® from the tracking results to redirect to an Access Point®, reschedule, or provide driver instructions (options vary by shipper/service).

Summary
UPS Germany offers reliable domestic and cross‑border delivery with robust tracking and flexible options like Access Point® pickup and Saturday service in many areas. Use the official tracking page or app for live updates, delivery changes, and proof‑of‑delivery details, and reach support by phone or via the online help center whenever you need assistance.