Mullen Group Tracking, Delivery & Contact Info

Mullen Group is a Canadian transportation and logistics company with roots in a small Alberta trucking business established in 1949. It has expanded through acquisitions into a network of independently operated companies offering less-than-truckload shipping, truckload transportation, courier delivery, warehousing, customs brokerage, third-party logistics, transload, specialized hauling, and industrial services throughout Canada, the United States, and Mexico.

How to Track Mullen Group Package (Where is my Mullen Group package?)

Track Mullen Group Package & Parcel Here

Mullen Group shipments are tracked through the independently operated subsidiary handling the freight. Find the carrier on your shipping documents, then use its official tracking system.

1. Open the official Mullen Group subsidiaries directory in your browser.

2. Check your bill of lading, pickup receipt, shipping label, invoice, delivery notice, confirmation email, or merchant order page for the name of the Mullen Group company transporting your shipment.

3. Select the appropriate operating segment in the directory. Mullen Group companies are organized under Less-Than-Truckload, Logistics & Warehousing, Specialized & Industrial Services, and U.S. & International Logistics.

4. Open the website of the subsidiary listed on your shipping documents. Possible carriers include Gardewine, Hi-Way 9 Express, Bandstra Transportation Systems, Jay’s Transportation Group, Kleysen Group, Caneda Transport, West Direct Express, Grimshaw Trucking, Pacific Northwest Moving, or another Mullen Group business.

5. Look for a button or menu labeled Track Shipment, Track & Trace, Shipment Tracking, Customer Login, Online Services, or Trace.

6. Enter the tracking number, pro number, waybill number, bill of lading number, order number, reference number, container number, or customer account information requested by the carrier.

7. Enter the identifier exactly as it appears on the shipping document. Check for missing numbers, unnecessary spaces, transposed digits, and confusion between characters such as the number 0 and the letter O.

8. Click the tracking, trace, search, submit, or lookup button to retrieve the shipment record.

9. Review the available information for pickup confirmation, origin-terminal processing, line-haul movement, intermediate-terminal transfers, appointment scheduling, out-for-delivery status, delivery exceptions, and proof of delivery.

10. If the tracking system requests a postal code, enter the shipper’s or consignee’s postal code exactly as it appears on the shipment record.

11. If your shipment was transferred to another carrier, obtain the connecting carrier’s name and tracking number from the original Mullen Group subsidiary. Continue tracking on the connecting carrier’s official website.

12. If no result appears, wait until the freight has been picked up and entered into the carrier’s system. Newly created shipping documents may not produce an immediate tracking update.

13. Contact the operating company shown on the bill of lading when the number is not recognized, the shipment is delayed, or the tracking record has stopped updating.

14. Provide the carrier with the tracking or pro number, shipper’s name, consignee’s name, origin, destination, pickup date, freight description, number of pieces, and expected delivery date.

Mullen Group Ltd. is the parent company rather than a single parcel carrier. Its subsidiaries remain independently operated and may use different websites, tracking formats, customer-service departments, delivery schedules, and proof-of-delivery systems. The corporate office normally cannot provide detailed shipment updates without first identifying the operating company responsible for the freight.

Mullen Group Delivery Times & Schedule

Mullen Group delivery times vary according to the operating company, origin, destination, shipment size, service level, road conditions, terminal network, border requirements, and delivery appointment. Local courier shipments may arrive the same day or next business day, while regional less-than-truckload freight commonly requires several business days. Cross-country, cross-border, remote-community, oversized, refrigerated, warehousing, and multimodal shipments may require additional time. Published transit times are normally estimates rather than guarantees unless a specific guaranteed service was purchased. Weather, highway closures, terminal congestion, customs examinations, incomplete documents, missed appointments, and limited remote-area schedules can delay delivery.

Mullen Group Weekday Hours: Corporate offices and most subsidiary customer-service departments generally operate Monday through Friday during local business hours. Pickup, line-haul, terminal, warehouse, dispatch, and delivery operations may begin earlier, end later, or operate around the clock. Exact hours must be confirmed with the subsidiary handling the shipment.

Mullen Group Weekend Hours: Saturday and Sunday availability varies by subsidiary, terminal, route, customer contract, and service type. Some courier, warehouse, line-haul, industrial, and scheduled freight operations continue on weekends, but regular commercial deliveries and customer-service offices may have reduced hours or remain closed. Weekend service may require advance arrangements and an additional charge.

Delivery estimates commonly vary by service type:

Local courier and express delivery: Same-day or next-business-day delivery may be available within selected metropolitan areas when the shipment is booked before the local cutoff time.

Regional less-than-truckload freight: Delivery may take approximately one to five business days, depending on the distance, terminal connections, service area, and delivery appointment.

Long-distance Canadian freight: Shipments traveling between distant provinces or territories may require several business days or longer, particularly when multiple terminals or connecting routes are involved.

Remote-community delivery: Service to northern, rural, island, or isolated communities may operate on designated days rather than daily. Weather, ferry schedules, winter roads, and aircraft or marine connections may affect timing.

Cross-border freight: Transportation between Canada, the United States, and Mexico may take several business days or longer. Customs clearance, document accuracy, inspections, duties, taxes, and partner-carrier schedules can affect delivery.

Truckload transportation: Transit depends on the driving distance, driver-hours regulations, equipment availability, border processing, loading time, and receiving appointment.

Warehousing and distribution: Fulfillment timing depends on inventory availability, order cutoff times, picking and packing requirements, customer instructions, and the final carrier’s collection schedule.

Oversized or specialized freight: Delivery may require permits, route surveys, pilot vehicles, specialized equipment, escorts, daylight-only movement, or coordination with government authorities.

Mullen Group Contact & Customer Service Info

Mullen Group’s corporate office handles general corporate matters. Shipment-specific questions should normally be directed to the independently operated subsidiary named on the bill of lading or tracking record.

• Phone number: +1 403-995-5200 or toll-free at 1-866-995-7711
• Email: Mullen Group contact form
• Mailing Address: Mullen Group Ltd., 121A – 31 Southridge Drive, Okotoks, Alberta T1S 2N3, Canada
• Social Medias: Follow Mullen Group on LinkedIn

For shipment assistance, first identify the operating company on the shipping documents and contact that company directly. Include the tracking or pro number, bill of lading, shipper and consignee names, origin, destination, pickup date, number of pieces, freight description, delivery address, expected delivery date, and a clear description of the problem.

Mullen Group FAQ

Is there a Mullen Group location or branch near me?
Mullen Group does not operate every terminal under one common retail brand. Its independently operated companies maintain terminals, warehouses, yards, service centres, and offices across Canada and in selected U.S. and international markets. Use the official Mullen Group subsidiaries directory to identify the appropriate company, then open that company’s website for its location or contact information.

Can Mullen Group ship or deliver to a PO Box?
Most Mullen Group companies transport parcels, pallets, commercial freight, machinery, and other shipments that require a complete physical delivery address. Standard freight generally cannot be delivered directly to a PO Box because a driver needs road access, an unloading location, and often a recipient’s signature. A PO Box may be accepted only when a postal or final-mile partner performs the last delivery. Confirm eligibility with the operating company before shipping.

Can I pick up a Mullen Group package?
Terminal pickup may be available through some Mullen Group subsidiaries, but it must normally be arranged in advance. Contact the carrier and confirm that the shipment has arrived, is released for pickup, and is located at a customer-accessible facility. Bring government-issued identification, the tracking or pro number, and any required authorization letter. Businesses may also need company identification or a purchasing document.

What time does Mullen Group open? (Mullen Group Opening Hours)
The Mullen Group corporate office and subsidiary administrative offices generally follow weekday business hours, but exact opening times vary by location. Terminals, warehouses, dispatch centres, and industrial facilities may operate extended hours or continuously. Check the website of the operating subsidiary or telephone the facility before visiting.

Does Mullen Group deliver or pickup on Sunday or Saturday?
Weekend pickup and delivery depend on the subsidiary, route, service level, destination, facility schedule, and customer agreement. Saturday service may be available in selected areas, while Sunday delivery is less common for standard commercial freight. Courier, dedicated, industrial, emergency, and contract-logistics services may operate throughout the weekend. Additional fees and advance booking may apply.

Does Mullen Group have one universal tracking number format?
No. Mullen Group owns a network of independently operated transportation businesses, and each business may issue its own tracking, pro, waybill, bill of lading, order, or reference number. The length and format therefore depend on the subsidiary handling the shipment.

Why is my Mullen Group tracking number not working?
The number may belong to a specific subsidiary rather than the Mullen Group corporate website. It may also be too new, entered incorrectly, associated with a customer-only portal, or assigned to a connecting carrier. Confirm the carrier name on the shipping documents, check the identifier for errors, and contact the sender or operating company when the record remains unavailable.

Where can I find my Mullen Group tracking number?
Look on the bill of lading, freight invoice, pickup receipt, shipping label, dispatch confirmation, delivery notice, purchase-order record, merchant account, or confirmation email. The number may be labeled pro number, waybill, shipment number, tracking number, order number, bill of lading number, or customer reference.

What companies are part of Mullen Group?
Mullen Group owns numerous transportation and logistics businesses operating in less-than-truckload freight, logistics and warehousing, specialized and industrial services, and U.S. and international logistics. The portfolio changes as companies are acquired or reorganized, so the official subsidiaries directory is the best place to view the current operating companies.

Is Mullen Group a courier company?
Mullen Group is a transportation and logistics parent company rather than one nationwide courier brand. Some subsidiaries provide courier, small-package, final-mile, and express-delivery services, while others specialize in pallets, less-than-truckload freight, truckload transportation, warehousing, customs brokerage, industrial work, or oversized hauling.

Does Mullen Group deliver ordinary online-shopping packages?
Some Mullen Group subsidiaries provide courier, small-package, and final-mile delivery for retailers and e-commerce companies. The package may display the name of the specific subsidiary rather than Mullen Group. Check the merchant’s shipping confirmation or delivery notice to determine which company is completing the delivery.

Does Mullen Group deliver across Canada?
Mullen Group’s companies collectively maintain a broad Canadian transportation network, with particularly extensive less-than-truckload and final-mile coverage in western Canada and Ontario. Coverage depends on the individual subsidiary, freight type, and service requested. Remote destinations may be served on scheduled days or through a connecting carrier.

Does Mullen Group ship to the United States or Mexico?
Yes, selected Mullen Group companies provide cross-border, truckload, less-than-truckload, third-party logistics, warehousing, and international transportation services involving Canada, the United States, and Mexico. Service availability depends on the operating company, route, freight type, customs requirements, and customer agreement.

Can Mullen Group handle customs clearance?
Certain Mullen Group subsidiaries provide customs brokerage, cross-border coordination, documentation support, and international logistics services. Customs responsibilities vary according to the carrier, broker, shipment contract, and Incoterms. Ask whether customs brokerage, duties, taxes, permits, and inspections are included before booking.

What does “shipment information received” mean?
This status generally means that a shipping record or label has been created, but the carrier may not yet have physically collected or scanned the freight. Tracking should progress after pickup, terminal receipt, warehouse processing, or the first in-transit scan.

What does “picked up” mean?
“Picked up” means the carrier has collected the shipment from the shipper or pickup location. The freight may next travel to an origin terminal for sorting, consolidation, documentation, and assignment to a line-haul vehicle.

What does “in transit” mean?
“In transit” means the shipment is moving through the carrier’s network or waiting for its next scheduled movement. It may be on a truck, at a terminal, transferring between facilities, crossing a border, or awaiting connection with a partner carrier.

What does “arrived at terminal” mean?
This status indicates that the shipment has reached a carrier facility. It may be unloaded, scanned, sorted, held for a connecting route, prepared for final delivery, or awaiting a delivery appointment.

What does “out for delivery” mean?
“Out for delivery” generally means the shipment has been assigned to a local vehicle for a delivery attempt. Delivery may still be delayed by route changes, weather, access restrictions, appointment problems, or the recipient being unavailable.

What does “delivery exception” mean?
A delivery exception indicates that an issue has interrupted the normal delivery process. Possible causes include severe weather, an incorrect address, closed business, inaccessible property, missing documents, damaged freight, customs delay, recipient refusal, equipment problems, or a missed appointment.

Why has my Mullen Group shipment stopped updating?
Freight may travel long distances between scanning points, remain at a terminal awaiting its scheduled route, undergo customs processing, or move through a partner carrier whose scans are not immediately transmitted. Contact the operating company if there has been no update beyond the expected transit time.

Can I change the delivery address after shipment?
An address correction may be possible, but the carrier will normally require authorization from the shipper or paying customer. Rerouting can cause delays and additional charges. Cross-border shipments may also require revised customs documents. Contact the operating company as soon as possible and do not rely solely on instructions left for the driver.

Can I reschedule a Mullen Group delivery?
Many commercial and heavy-freight deliveries are appointment-based. Contact the operating company before the scheduled delivery time to request another date. Rescheduling depends on route availability, terminal capacity, freight type, equipment requirements, consignee hours, storage limits, and contractual terms.

Will the driver call before delivery?
A telephone call is not automatic for every shipment. The driver or dispatch team may call when an appointment, residential delivery, limited-access location, special equipment, or delivery instructions require confirmation. Request call-ahead service when booking and make sure the recipient’s telephone number is included on the shipping documents.

Does Mullen Group provide residential delivery?
Some subsidiaries offer residential or final-mile delivery, while others primarily serve commercial docks, warehouses, construction sites, and industrial facilities. Residential freight may require an appointment, liftgate equipment, curbside unloading, or additional charges. Confirm the available service before shipping.

Does Mullen Group offer liftgate delivery?
Liftgate service may be available through selected subsidiaries when freight must be unloaded at a location without a loading dock or forklift. It should be requested when the shipment is booked. Additional fees, size restrictions, and weight limits may apply.

Can Mullen Group deliver inside a home or business?
Standard freight delivery is often limited to the loading dock, receiving area, driveway, or curb. Inside delivery, room-of-choice delivery, unpacking, assembly, and debris removal are specialized services and are not automatically included. Ask the operating company whether any of these services can be arranged.

Does Mullen Group provide proof of delivery?
Proof of delivery may be available from the operating subsidiary after the shipment is completed. Depending on the carrier and service, it can show the delivery date and time, recipient’s name, signature, photograph, location, or delivery notes. Some proof-of-delivery records require a customer login or a request to customer service.

What should I do if the tracking says delivered but I cannot find the shipment?
Check the receiving dock, mailroom, warehouse, front desk, security office, side entrance, neighboring unit, and any location specified in the delivery notes. Ask employees or household members whether they accepted it. Then contact the operating company and request the delivery time, recipient name, signature, photograph, GPS information, or proof of delivery.

What should I do if my shipment arrives damaged?
Inspect the shipment before signing an unconditional delivery receipt. Photograph the freight, packaging, pallet, wrapping, labels, seals, and visible damage. Describe the damage on the delivery receipt, keep the packaging and merchandise, notify the shipper and carrier immediately, and request formal claim instructions. Concealed damage should be reported as soon as it is discovered.

What should I do if part of my shipment is missing?
Compare the delivered piece count with the bill of lading, packing list, delivery receipt, and tracking record. Note the shortage before signing, photograph the shipment, retain all documents, and contact the shipper and carrier promptly. Provide the missing item description, quantity, weight, packaging, and identifying labels.

How do I file a freight claim?
Claims are generally filed with the operating subsidiary rather than Mullen Group’s corporate office. Request that carrier’s claim form and submission instructions. Supporting documents may include the bill of lading, freight invoice, commercial invoice, delivery receipt, repair estimate, photographs, packing list, proof of value, and evidence showing the amount claimed.

Can Mullen Group transport hazardous materials?
Some subsidiaries may accept regulated or dangerous goods when the shipment complies with applicable laws and the carrier has the necessary equipment, trained personnel, permits, and insurance. The shipper must provide accurate classification, packaging, labels, placards, and documentation. Approval should be obtained before tendering the shipment.

Can Mullen Group transport oversized or heavy freight?
Yes, selected Mullen Group businesses specialize in oversized, heavy-haul, industrial, construction, energy, mining, and specialized transportation. These shipments may require route planning, permits, escorts, cranes, specialized trailers, and delivery-site coordination.

What information should I include when contacting Mullen Group support?
Provide the operating company’s name, tracking or pro number, bill of lading number, shipper and consignee names, origin, destination, pickup date, expected delivery date, number of pieces, freight description, weight, delivery address, contact telephone number, and a concise explanation of the issue. Include photographs and shipping documents when relevant.

Should I contact Mullen Group or the subsidiary handling my shipment?
Contact the subsidiary shown on the bill of lading, shipping label, tracking page, or delivery notice for shipment-specific assistance. Contact Mullen Group’s corporate office only when you cannot identify the operating company or when your inquiry concerns corporate, investor, governance, or general business matters.

Summary
Mullen Group is a Canadian transportation and logistics parent company whose shipments are handled by independently operated subsidiaries. To track freight, identify the carrier on the bill of lading and use that company’s official tracking system. Delivery schedules, weekend service, pickup options, customer support, and proof of delivery vary by subsidiary, route, location, and service type.