Mondial Relay Tracking, Delivery & Contact Info

Mondial Relay is a France‑based parcel carrier and pickup‑point/locker network known for budget‑friendly out‑of‑home delivery. Founded in 1997 and acquired by InPost in 2021, it operates across France, Benelux, Spain and Portugal with thousands of Points Relais® and Lockers. The brand focuses on e‑commerce shipments and convenient local collection, plus home delivery in select lanes. Use the tracking tools and FAQs below to follow parcels and contact support efficiently.

How to Track Mondial Relay Package (Where is my Mondial Relay package?)

Track Mondial Relay Package & Parcel Here

Tracking is easiest via Mondial Relay’s official page or app. Enter the 8‑digit parcel number (or format provided by the sender) to see pickup, hub movements, attempted delivery, and collection deadlines.

1. Open Mondial Relay’s tracking page in your browser.
2. Enter your parcel number exactly as provided by the merchant/app (avoid spaces/typos).
3. Click Search to load current status and checkpoints.
4. If you have multiple parcels, repeat the lookup; some merchant portals support batch paste.
5. Tap the map pin to view your selected Point Relais® / Locker hours and last‑mile notes.
6. In the Mondial Relay app, open the shipment; use the QR/barcode to scan at pickup and view live updates.

Mondial Relay Delivery Times & Schedule

Mondial Relay specializes in out‑of‑home delivery. Typical domestic delivery to a Point Relais®/Locker is about 3–5 working days from the day after drop‑off, varying by distance and network load. Couriers make depot‑to‑relay tours Tuesday through Saturday. Home delivery (where offered) follows business‑day rounds. Lockers are accessible 24/7 for pickup (subject to site access), while Points Relais® follow the host shop’s hours. Peak seasons, remote areas, weather, and customs (for cross‑border) may extend timelines.

Mondial Relay Weekday Hours: Customer service Mon–Fri 08:00–19:00 (local time). Point Relais® hours vary by store; many operate roughly 09:00–19:00.

Mondial Relay Weekend Hours: Customer service Sat 08:00–18:00, Sun closed. Deliveries and relay tours run Tue–Sat. Lockers: typically 24/7 access.

Mondial Relay Contact & Customer Service Info

For tracking or delivery issues, start with the online help and contact form; have your parcel number ready.

• Phone number: 09 69 32 23 32 (France; local call rate)
• Email: Use the contact form / help page
• Mailing Address: Mondial Relay, 1 Avenue de l’Horizon, 59650 Villeneuve‑d’Ascq, France
• Social Medias: Facebook • X (Twitter) • LinkedIn

Mondial Relay FAQ

Is there a Mondial Relay location or branch near me?
Use the official locator to find Points Relais® and Lockers: Find a Point Relais® / Locker.

Can Mondial Relay ship or deliver to a PO Box?
No—Mondial Relay delivers to physical addresses, Points Relais®, or Lockers. PO Boxes aren’t supported.

Can I pick up a Mondial Relay package?
Yes. Bring the pickup code/QR from your tracking or app and a valid ID. A third party can usually collect with the code plus ID/authorization (check store policy).

What time does Mondial Relay open? (Mondial Relay Opening Hours)
Customer service: Mon–Fri 08:00–19:00; Sat 08:00–18:00; Sun closed. Points Relais® follow the host shop’s posted hours; Lockers generally 24/7.

Does Mondial Relay deliver or pick up on Sunday or Saturday?
Tours run Tuesday–Saturday; Saturday deliveries/pickups occur. There’s no Sunday delivery; many relays remain open for collection depending on the shop.

How long will my parcel be held at a Point Relais®?
Generally 8 days from arrival scan (France). After the hold period, parcels return to sender.

My tracking hasn’t updated—what should I do?
Allow 24–48 hours after drop‑off for first scans. If stalled longer, confirm the parcel number with the merchant, then contact support via the help page with your ID and parcel number.

Summary
Mondial Relay offers affordable, reliable out‑of‑home delivery with clear tracking and thousands of local pickup options. Track on the official page or app, check relay/locker hours before visiting, and contact support with your parcel number for quick help. For fastest pickup, use Lockers where available.