NamPost Tracking, Delivery & Contact Info

NamPost is Namibia’s national postal operator and state-owned company headquartered in Windhoek. Its roots go back to 19th-century mission mail routes and the first formal post office in Otjimbingwe in 1888. Created as NamPost in 1992, it now runs a nationwide network of post offices, mail and logistics, courier and savings bank services.

How to Track NamPost Package (Where is my NamPost package?)

Track NamPost Package & Parcel Here

Tracking a NamPost package is easiest via the official Courier Tracking page or the Postal Global Tracking link on the NamPost homepage. Enter your tracking or waybill number to see the latest events and delivery status.

1. Open the main NamPost website at nampost.com.na in your browser.
2. For courier, EasyBox, EasyPack and most parcels, click on Courier Tracking or go directly to the tracking page: NamPost Courier Tracking.
3. For ordinary international registered mail and EMS, you can also use Postal Global Tracking from the homepage (which links to the UPU Global Track & Trace system).
4. Locate your tracking number or waybill on the receipt, label, SMS or email confirmation. NamPost tracking numbers commonly follow the UPU S10 format, for example EE123456789NA for EMS or RR123456789NA for registered letters.
5. Type or paste your tracking number into the search field exactly as shown, including all letters and digits (no spaces before or after).
6. Click the tracking/search button to load the latest information: acceptance, transit scans between depots, customs handling (for international mail), out-for-delivery, attempted delivery and completed delivery/collection.
7. If you mailed through a partner courier or online shop, you can often track on both NamPost and the partner’s website; use the same tracking number unless a separate local number is issued.
8. If the system returns no result or your status has not updated for several days, double-check the number with the sender and then contact NamPost Customer Care with your tracking/waybill number for further investigation.

NamPost Delivery Times & Schedule

NamPost delivery times depend on the service chosen, distance and available transport routes. Standard domestic letters and parcels sent via ordinary mail usually take several working days between major towns, while remote rural areas may need extra time due to distance and road conditions. NamPost Courier offers overnight delivery to more than 60 destinations within Namibia for qualifying EasyBox, EasyPack and express consignments. Economy courier options typically move within about two to three working days. International EMS items are generally delivered in around five to seven working days to major global destinations, depending on airline capacity and partner postal operators, while standard international letters and parcels may take one to three weeks including customs clearance. Local post offices publish their own detailed acceptance and delivery schedules.

NamPost Weekday Hours: Typically around 08:00–16:00/16:30, Monday to Friday. Exact opening and closing times vary by town and branch, so it is best to confirm via the Post Office Finder or by calling your local post office.

NamPost Weekend Hours: Many smaller branches are closed on Saturdays, while some larger or city offices open for limited hours, often in the morning (for example, roughly 08:30–12:00). Most offices are closed on Sundays and public holidays. Always verify weekend availability with the Post Office Finder or your nearest branch.

NamPost Contact & Customer Service Info

NamPost customer service is provided through its head office in Windhoek, a national network of post offices, dedicated courier and parcel teams, and online support channels, assisting with tracking, PO boxes, tariffs, banking and general inquiries.

• Phone number: +264 (61) 201 9311 (main switchboard and general enquiries)
• Email: [info@nampost.com.na](mailto:info@nampost.com.na) (general queries; specialist email addresses are listed per service on the website)
• Mailing Address: Namibia Post Limited (NamPost), 175 Independence Avenue, Windhoek, Namibia
• Social Medias:
  – Facebook: facebook.com/NamibiaPost
  – Instagram: @nampostnamibia
  – X (Twitter): @NamPostNamibia
  – LinkedIn: Namibia Post Limited

NamPost FAQ

Is there a NamPost location or branch near me?
Yes. NamPost operates a wide network of post offices and agencies across Namibia. To find the closest branch, use the official Post Office Finder and search by town, city or region. The results display branch names, addresses and contact numbers so you can confirm services and opening hours.

Can NamPost ship or deliver to a PO Box?
Yes. When you rent a NamPost Post Box (or Private Bag for large organisations), letters and many parcels can be addressed directly to that box. Mail is placed securely in the box instead of being delivered to a street address. This is useful in areas without formal house numbering, and for customers who want a stable mailing address or extra privacy. Oversize parcels or items requiring signatures may still need collection at the counter, with a notice card placed in your box.

Does NamPost have a mailbox/PO box rental?
Yes. NamPost provides Post Boxes in different sizes (small for individuals, medium for businesses and Private Bags for larger mail volumes). Many sites offer 24-hour access to boxes, with Private Bags accessible during office hours. Application is straightforward: complete the Post Box/Private Bag application form and submit it, together with required identification and payment, at your nearest post office. Rental fees are set nationally and depend on box size and location; for example, recent government tariff schedules list annual rental for a small box in Windhoek at around N$500, with other sizes and towns priced differently. For current pricing and availability, see the Post Boxes page or ask at your local branch.

Can I pick up NamPost package?
In many cases, yes. If you receive a collection slip, SMS, email, or tracking shows that your parcel has arrived at a specific post office, parcel depot or NamPost Courier branch, you can visit that location with your tracking number and a valid photo ID. Staff will check whether the shipment has cleared all internal processing (and customs, for imports) before releasing it. Some services also offer EasyBox or parcel-locker collection, where you use a code to open a secure locker at a participating branch.

What time does NamPost open? (NamPost Opening Hours)
Most NamPost branches follow standard office hours, opening in the morning (often around 08:00–08:30) and closing mid- to late-afternoon (around 16:00–16:30) from Monday to Friday. Busy city branches or those inside shopping centres may keep slightly extended hours, while small rural branches can have shorter windows. Because opening times are not identical everywhere, always confirm on the Post Office Finder or by phoning the branch directly before you visit.

Does NamPost deliver or pickup on Sunday or Saturday?
NamPost’s core operating days are Monday to Friday. Many regular mail and counter services run within this weekday schedule. Some larger offices and NamPost Courier operations may provide limited Saturday services, such as morning counter hours or overnight courier deliveries. However, Sunday and public-holiday deliveries or pickups are generally not available, except under special arrangements. For time-critical courier shipments, check with NamPost Courier in advance to confirm exact service options and cut-off times.

How do I contact NamPost about a missing or stuck shipment?
First, track your item using the official Courier Tracking page or the Postal Global Tracking link. Note the tracking number and last scan or event. Then contact NamPost via +264 (61) 201 9311 or [info@nampost.com.na](mailto:info@nampost.com.na), or submit a query through the website’s Contact Us section or Interaction Portal. Provide full details (sender, receiver, posting date, tracking number and description of contents) so they can trace the shipment with the relevant office or international partner.

Does NamPost offer international delivery and tracking?
Yes. NamPost handles international letters, parcels and EMS consignments to many destinations worldwide. EMS is an express service with faster transit and full tracking, while standard international registered mail and parcels also offer tracking in most cases, especially between postal operators participating in Global Track & Trace. Unregistered surface letters and some low-cost packets may not have online tracking or proof of delivery.

How can I find NamPost postal rates?
Current prices are published in the Postal Tariffs section of the NamPost website. Visit the Postal Tariffs page to download detailed rate lists for domestic and international letters, parcels, EMS and other services. For courier, mail-and-logistics services and special products like EasyBox, check the Mail & Logistics or Courier sections, or call your nearest post office for a quote based on weight, dimensions and destination.

Does NamPost provide tracking for EasyBox, EasyPack and courier shipments?
Yes. EasyBox and EasyPack prepaid courier items, as well as most NamPost Courier shipments, can be tracked via the same Courier Tracking link. Enter the waybill or tracking number printed on your receipt or label to see where the parcel is in the network, including depot arrivals, departures and delivery or attempted delivery.

Does NamPost offer business services like Private Bags and bulk mail?
Yes. In addition to standard Post Boxes, NamPost offers Private Bags for larger organisations, banks, government departments and companies that receive high mail volumes. Bulk mail and direct-mail services may also be available via Mail & Logistics and Retail Channel. For details, speak to your local branch manager or use the corporate contacts listed on the NamPost website.

Summary
NamPost is Namibia’s national postal and logistics provider, offering domestic and international mail, courier, EMS, EasyBox/EasyPack parcels and secure Post Box and Private Bag rentals. Use the official Courier Tracking and Postal Global Tracking tools to follow your shipments, consult Postal Tariffs for pricing, and rely on the Post Office Finder plus customer service channels for location, hours and support with any delivery or PO box issues.