Paxel Tracking, Delivery & Contact Info

Paxel is an Indonesian, app-based logistics company founded in 2017 that pioneered affordable same-day, next-day, instant, heavy-goods (PaxelBig), and cold-chain deliveries across major cities. Built by logistics veterans, Paxel popularized door-to-door pickups, QR-enabled tracking, and smart lockers (PaxelBox) for contactless drop-offs. Focused on MSMEs and frozen-food sellers, it expanded intercity lanes, added an Information Center, and introduced sustainability programs like PaxelRecycle. Today, Paxel blends mobile convenience with nationwide hubs to simplify last-mile fulfillment for merchants and consumers alike and families.

How to Track Paxel Package (Where is my Paxel package?)

Track Paxel Package & Parcel Here

Use Paxel’s official tracker: enter your AWB/resi on the tracking page, then view checkpoints, ETA, and courier progress. Batch-track up to 20 numbers or scan the QR code in-app.

1. Open Paxel’s tracking page in your browser.
2. Enter your AWB/resi exactly as shown on the label/app.
3. Click Track Shipments to load status and checkpoints.
4. Batch tracking: paste up to 20 AWBs separated by spaces or new lines.
5. Review pickup, hub transits, out-for-delivery, and proof-of-delivery when available.
6. In the Paxel app, open your shipment and use QR Scan to track instantly.

Paxel Delivery Times & Schedule

Paxel offers multiple service levels tailored to lane distance and urgency. Same-day within supported city lanes typically completes on the same calendar day when picked up before local cut-off; pickups after cut-off may arrive the next day. Instant/Multidrop generally runs during extended daytime hours with an estimated 2–4 hour window. Intercity Next Day and Regular depend on lane coverage, weather, and hub processing. Cold-chain (frozen) shipments follow special handling and may require additional routing time. During holidays or special events, operational schedules and ETAs can change; always confirm in the app.

Paxel Weekday Hours: Generally Monday–Saturday operations; Instant/Multidrop commonly 08:00–21:00 (city coverage and cut-offs vary; confirm in app).

Paxel Weekend Hours: Saturday service varies by lane/city; Sunday limited or not available in many areas (check announcements and lane coverage).

Paxel Contact & Customer Service Info

Get help through in-app chat (HERA), WhatsApp, email, or social channels. Use the Help Center for guides, claims, and policy details. Provide your AWB/resi, photos (if needed), and clear issue notes.

• Phone number: +62 855-7467-0318 (WhatsApp Customer Service)
• Email: wehearyou@paxel.co
• Mailing Address: Jl. Raya Jatinegara Timur No.103, Jakarta Timur, DKI Jakarta 13310, Indonesia
• Social Medias: Instagram · Facebook · X (Twitter) · YouTube

Paxel FAQ

Is there a Paxel location or branch near me?
Check counter/locker availability and announcements here: Paxel Counter locations and use the app for nearby points.

Can Paxel ship or deliver to a PO Box?
Deliveries typically require a reachable street address/recipient. PO Boxes aren’t supported for courier handoff; confirm options with Customer Empathy before shipping.

Can I pick up Paxel package?
Yes. If addressed to a Paxel Counter or PaxelBox locker, follow app instructions and present your AWB/QR. You can also request redelivery/reschedule via support.

What time does Paxel open? (Paxel Opening Hours)
Operational windows vary by city and service. Instant/Multidrop commonly operates 08:00–21:00; other services follow lane cut-offs shown in the app.

Does Paxel deliver or pickup on Sunday or Saturday?
Saturday: often available on supported lanes. Sunday: limited or not available in many areas; holiday notices may change coverage.

How many tracking numbers can I check at once?
Up to 20 AWB/resi numbers on the web tracker; paste them separated by spaces or new lines.

Where do I file a claim or report damage?
Start with the Help Center and in-app chat; include AWB, photos, and description. Support will guide documentation and timelines.

Is there cold-chain support for frozen food?
Yes. Paxel provides cold-chain delivery; pack properly and choose the suitable service lane in the app.

Summary
Use the official tracker and app tools to monitor shipments, manage pickups, and get help fast. Check lane-specific hours, cut-offs, and holiday advisories to avoid delays.