Relais Colis Tracking, Delivery & Contact Info

Relais Colis is a French last‑mile specialist known for out‑of‑home pickup and home delivery. Founded in 1969 (originally as SOGEP) to serve La Redoute, it helped popularize the pickup‑point model in France and now operates a large network of partner shops across the country. Today the company offers affordable shipping, convenient tracking, and scheduled home deliveries for bulky items via its Home+ service.

How to Track Relais Colis Package (Where is my Relais Colis package?)

Track Relais Colis Package & Parcel Here

Use your shipment number to follow each step in real time. Relais Colis shows sorting, transit, attempted delivery, pickup‑point arrival, and proof‑of‑delivery events directly on its official tracking page.

1. Open Relais Colis’s tracking page in your browser.
2. Enter your tracking/expédition number exactly as shown by the sender or label.
3. Click Rechercher / Suivre to load status and checkpoints.
4. For multiple parcels from one order, repeat the search for each tracking number.
5. Review key milestones: pickup, hub sorting, transfer between depots, arrival at point relais, out‑for‑delivery, and delivered.
6. If you created an account, log in via Mon compte to see your parcels in one place.

Relais Colis Delivery Times & Schedule

Relais Colis generally performs transport and deliveries from Tuesday to Saturday (no public‑holiday service). Delivery speed depends on origin/destination and the service purchased (pickup‑point vs. home). Pickup‑point opening hours are set by the host shop, so collection windows vary by location. For the most accurate timing and to confirm if a point is open late or at lunchtime, always check the locator before you go.

Relais Colis Weekday Hours: Vary by pickup point or depot; most locations follow the shop’s normal business hours (often morning to early evening). Confirm exact hours via the locator.

Relais Colis Weekend Hours: Many pickup points open on Saturday with reduced hours; Sunday opening is uncommon and depends on the host shop. Always verify on the locator before traveling.

Relais Colis Contact & Customer Service Info

Need help with a delivery, a missing scan, or a pickup‑point issue? Use the phone number below or submit a ticket through the official Help Center form.

• Phone number: 09 70 25 22 31 (France, non‑surcharged)
• Email: Use the customer contact form to open a case (include tracking number, sender, and recipient).
• Mailing Address: Immeuble Cap de Seine, 43 Boulevard Paul‑Vaillant‑Couturier, 94200 Ivry‑sur‑Seine, France.
• Social Medias: Facebook LinkedIn X (Twitter)

Relais Colis FAQ

Is there a Relais Colis location or branch near me?
Use the official locator to find pickup points and hours: relaiscolis.com/relais/trouver.

Can Relais Colis ship or deliver to a PO Box?
Delivery requires a physical address or a designated pickup point; PO Boxes are generally not supported for courier delivery.

Can I pick up Relais Colis package?
Yes. Once your parcel shows Arrivé au point relais, bring your ID and pickup code to the selected location. Check opening hours in the locator before visiting.

What time does Relais Colis open? (Relais Colis Opening Hours)
Opening hours vary by pickup point; consult the locator for the specific shop’s schedule and exceptional closures.

Does Relais Colis deliver or pickup on Sunday or Saturday?
Saturday: yes in many areas and to most pickup points (hours vary). Sunday: deliveries are generally not performed; some partner shops may still open for parcel collection.

How long will a parcel be kept at a pickup point?
Retention depends on the service level and the point relais; check your tracking page for the pickup deadline and reminders sent by email/SMS.

My parcel shows no new scans. What should I do?
Wait 24–48 hours for the next hub scan; if unchanged, contact customer service with your tracking number and seller details via the Help Center form.

Summary
Relais Colis offers low‑cost shipping and convenient out‑of‑home collection backed by a simple tracking tool. Use the official tracker for real‑time updates, confirm pickup‑point hours with the locator, and contact support by phone or Help Center form if scans stall or deadlines approach.