Fetchr Tracking, Delivery & Contact Info

Fetchr is a Dubai-founded logistics company launched in 2012 to solve delivery in regions with weak addressing by using smartphone GPS and app-based dispatch. It has operated across the UAE, Saudi Arabia, Bahrain, and Egypt, supporting eCommerce merchants with pickup, last‑mile, returns, and cash-on-delivery solutions. Over the years, Fetchr (also known as MENA 360 DWC-LLC) evolved through restructuring while continuing to offer shipment visibility and customer notifications via web and mobile.

How to Track Fetchr Package (Where is my Fetchr package?)

Track Fetchr Package & Parcel Here

Track your Fetchr shipment by opening the official tracking portal, entering your Air Waybill (AWB) or reference number, and viewing real‑time checkpoints, delivery ETA, and proof‑of‑delivery updates.

1. Open Fetchr’s tracking page in your browser.
2. Enter your AWB/resi exactly as shown on the label/app (14 digits are common).
3. Click Track to load status and checkpoints.
4. Batch tracking: paste multiple AWBs separated by spaces or new lines (when available).
5. Review pickup, hub transits, customs (for cross‑border), out‑for‑delivery, and proof‑of‑delivery if provided.
6. In the Fetchr mobile app, open your shipment card and tap Track to refresh live updates.

Fetchr Delivery Times & Schedule

Transit times depend on origin/destination, service selected, and local cut‑off times. Within major UAE and KSA metros, same‑day or next‑business‑day delivery may be available for eligible lanes; other domestic lanes generally arrive in 2–5 business days. Cross‑border parcels typically take 3–10 business days, subject to customs clearance and remote‑area linehaul. Weather, holidays, and high‑season volumes can extend timelines. Always check the tracking page for the latest scans, estimated delivery windows, and any exceptions requiring receiver action (e.g., address confirmation or duty payment).

Fetchr Weekday Hours: 9:00 AM – 6:00 PM (typical operational window for hubs/offices)

Fetchr Weekend Hours: Closed (Saturday–Sunday); limited field operations may occur on peak days

Fetchr Contact & Customer Service Info

For assistance with deliveries, rescheduling, address corrections, or claims, contact Fetchr using the channels below. Have your AWB and delivery address ready for faster support.

  • Phone number: +971 4 811 0500 (UAE), +971 4 801 8100 (UAE), 800 301 0004 (KSA)
  • Email: support@fetchr.us, cxescalations@fetchr.us
  • Mailing Address: Office Park – A4 Building – 3rd Floor – Office 310, Dubai South, Dubai, United Arab Emirates
  • Social Medias: LinkedIn

Fetchr FAQ

Is there a Fetchr location or branch near me?
Use the contact details above or the company’s LinkedIn page to message the team for the nearest hub/pickup option if available.

Can Fetchr ship or deliver to a PO Box?
Courier deliveries typically require a physical address and recipient phone number; PO Boxes are usually not supported for last‑mile handoff. Provide a full street address and reachable mobile number.

Can I pick up a Fetchr package?
In select cases, pickup at a local hub can be arranged with customer service after the parcel is received and scanned. Bring a valid ID and your AWB.

What time does Fetchr open? (Fetchr Opening Hours)
Most offices operate roughly 9:00 AM – 6:00 PM on weekdays. Confirm hours with your local hub before visiting.

Does Fetchr deliver or pick up on Sunday or Saturday?
Standard office operations are closed on weekends, but limited field attempts may occur during peak seasons. Check your tracking page for scheduled delivery windows.

What tracking number format does Fetchr use?
AWBs are commonly 14 digits. Enter the full number without spaces when tracking.

Why does my tracking show no updates?
Scans may be delayed during linehaul or customs. Recheck after a few hours; if unchanged for 24–48 hours, contact support with your AWB.

Summary
Fetchr enables app‑driven, GPS‑assisted delivery across the Middle East. Track your shipment on the official portal with your AWB for live status and ETAs. For schedule questions, rescheduling, duty issues, or exceptions, use the listed phone numbers or emails and reference your tracking number to speed up resolution.