FedEx Africa Tracking, Delivery & Contact Info

FedEx serves Africa through its global express network, connecting major cities and remote hubs to over 220 countries and territories. Originating in the United States in 1971, the company gradually expanded into key African markets via FedEx Express and former TNT operations. Today it supports e-commerce, healthcare, and industrial trade flows across the continent with time-definite deliveries and end-to-end tracking.

How to Track FedEx Africa Package (Where is my FedEx Africa package?)

Track FedEx Africa Package & Parcel Here

To track a FedEx shipment in or to/from Africa, open the tracking page, enter your tracking ID or door tag, then view checkpoints, transit scans and the latest delivery estimate.

1. Open the official FedEx tracking page for Africa and international shipments in your browser: FedEx Tracking.
2. Locate your FedEx tracking ID, door tag number or reference number on the label, waybill, email, or the online store’s order page.
3. Type or paste the number into the tracking box exactly as shown (no extra spaces or characters).
4. For batch tracking, enter or paste multiple tracking numbers, one per line or separated by commas, then select the option for multi-piece tracking if available.
5. Click Track to load the latest status, including pickup confirmation, export scans, customs clearance, arrival in African gateways, and out-for-delivery events.
6. For deeper visibility or to manage delivery, sign in and use tools like Advanced Shipment Tracking or FedEx Delivery Manager where available in your country.
7. On mobile, install the FedEx app, sign in, add your shipment, or scan the barcode on the label to see real-time updates and receive push notifications.

FedEx Africa Delivery Times & Schedule

FedEx transit times in Africa depend on the service you choose (such as FedEx International Priority, International Economy or local domestic options), the origin/destination pair, and customs clearance in each country. Time-definite international services typically deliver between 1–3 business days to and from major African cities and global hubs, while economy options can take 4–6 business days or longer for remote locations. Rural areas, islands, and destinations with limited infrastructure may need additional days. Use FedEx online Rates & Transit Times tools and your local country page to get precise estimates based on postcode, weight, and service level for your shipment.

FedEx Africa Weekday Hours: Typically around 08:00–17:00 or 18:00, Monday to Friday, depending on the country, city, and station. Always confirm exact opening times via the Find FedEx locations tool or your local FedEx country website.

FedEx Africa Weekend Hours: Many locations are closed on Sunday. Some major city stations and airport facilities may offer limited Saturday pickup, drop-off, or delivery windows (for example, Saturday morning Express services). Check your shipment’s tracking status and the specific location details before visiting on weekends.

FedEx Africa Contact & Customer Service Info

FedEx supports African customers through call centres, online contact forms and local stations. You can phone customer service, submit a web ticket or visit a FedEx location for help with tracking, delivery changes and billing issues.

• Phone number: South Africa customer service (example regional hub): +27 11 923 8000 (FedEx South Africa head office) or toll-free 08000 33339 for many enquiries. For other African countries, choose your country on fedex.com to see the correct number.
• Email: For tracking-related questions, you can email your tracking numbers to [track@fedex.com](mailto:track@fedex.com) (up to 30 tracking IDs in one message), or use the country-specific contact form via the FedEx Contact page.
• Mailing Address: Example regional address – FedEx South Africa Head Office, Supaswift (Pty) Ltd, 1 Fleming Rd, Route 24, Meadowdale, 1401, Johannesburg, South Africa (for Africa-related escalations routed via South Africa).
• Social Medias:
  – Facebook: facebook.com/FedEx
  – Instagram (MEISA region, including Africa): @fedexmeisa
  – Global Instagram: @fedex
  – Additional regional handles and country-specific links are accessible from the social icons on your local FedEx country page.

FedEx Africa FAQ

Is there a FedEx Africa location or branch near me?
Yes, FedEx operates through its own stations and authorized partners across much of Africa. Use the global Find FedEx locations tool, choose your country under “Africa,” then search by city or postcode. This shows nearby FedEx facilities, pickup points, and their opening hours.

Can FedEx Africa ship or deliver to a PO Box?
In most cases, FedEx does not deliver to traditional PO boxes in Africa. Shipments usually require a physical street address or a FedEx pickup/hold location. In some countries, limited PO box delivery may be possible through special arrangements with local postal operators, but this is the exception. For smooth delivery, always provide a full street address and a working phone number; if that’s not possible, choose “Hold at Location” at a FedEx station instead.

Does FedEx Africa have a mailbox/PO box rental?
FedEx itself does not operate PO box or mailbox rental services in African countries. PO boxes are normally provided by national postal operators or private mailbox companies. To rent one, contact your local post office or a private mail centre, compare prices and box sizes, then confirm that they accept courier deliveries (some private mailbox providers do). Once you have a street-style mailbox address, you can usually use it as a delivery address for FedEx shipments and other couriers—check the rules with your mailbox provider first.

Can I pick up a FedEx Africa package?
Yes. If tracking shows “Hold at Location,” “At local FedEx facility,” or a similar status, you can usually collect your parcel in person. Bring your tracking number and a government-issued ID to the FedEx station or pickup point listed in the tracking details. In many cities you can pre-select “Hold at Location” during shipment creation or via FedEx Delivery Manager, which lets you redirect a package from your address to a nearby FedEx location for convenient pickup.

What time does FedEx Africa open? (FedEx Africa Opening Hours)
Opening hours vary by country and individual station. Many FedEx locations in Africa open between 08:00 and 09:00 local time and close around 17:00–18:00 on weekdays. Airport-based or high-volume facilities may open earlier. Always check a specific branch via the Find FedEx locations tool and click “View details” to see its exact opening hours and last pickup times.

Does FedEx Africa deliver or pickup on Sunday or Saturday?
In much of Africa, FedEx focuses on Monday–Friday for standard pickups and deliveries. However, some major city stations and airport facilities offer Saturday services (drop-off, pickup or, in some cases, Saturday delivery) where demand and infrastructure allow. Sunday is generally a non-working day. For a particular shipment, use tracking to see the scheduled delivery date, and for future shipments check your local country site for “Saturday service” options or ask customer service.

How do I contact FedEx about a missing or stuck shipment in Africa?
First, track your package on the official FedEx tracking page and note the latest scan event and location. If there is no update for several days, or the shipment appears to be stuck in customs or at a hub, contact FedEx via your country’s customer-support page or phone line. Provide your tracking number, shipper and receiver details, and any commercial invoice or customs reference. The agent can open a case, liaise with the destination station or customs broker, and advise what documents or actions are needed.

Why is my FedEx shipment to Africa delayed in customs?
Customs delays usually happen because documents are incomplete, duties/taxes have not been paid, the commodity requires permits, or inspections are taking longer than usual. FedEx’s clearance teams often contact the receiver or importer of record for additional paperwork or payment. Monitor your tracking page for messages like “Clearance delay” and follow any instructions that appear, then respond promptly to calls or emails from FedEx or the customs broker to minimise extra delays.

Does FedEx Africa offer international delivery and tracking?
Yes. FedEx connects African countries with the rest of the world using services like FedEx International Priority and International Economy, as well as former TNT routes in some markets. Most of these services include door-to-door tracking from pickup to delivery, including export, transit and customs events. Simply use the same tracking page and tracking ID—no matter whether your package is in Europe, Asia, or on the way to or from Africa.

How can I get an accurate quote and transit time for shipping to or from Africa?
Use the Get Rates & Transit Times tool on your local FedEx country website. Enter the origin and destination postcodes, shipment date, weight and dimensions, and the tool will show available services, estimated transit times, and base transportation charges. Remember that customs duties, taxes, and surcharges (fuel, remote area, or demand-related) may be added, especially for international express services. For large or regular shipments, consider opening a FedEx account to access negotiated rates and billing tools.

Can I change the delivery address or date for a FedEx Africa shipment?
In many countries you can request delivery changes after a shipment is in transit. Options may include changing the delivery address, rescheduling the delivery date, leaving the package at a safe place, or holding it at a FedEx location. Availability depends on the service used and local regulations. Use the “Manage Delivery” link on your tracking results or contact customer service; have your tracking number and new delivery details ready.

Summary
FedEx operates an integrated network across Africa, providing time-definite international and local deliveries, full online tracking, and options to hold packages at secure locations. Use the official tracking page to monitor shipments, the global location finder to locate nearby stations, and your local FedEx country site or call centre for precise transit times, weekend availability, and support with customs or delivery issues.