JD Logistics Tracking, Delivery & Contact Info

JD Logistics is the supply-chain arm of JD.com, originating from JD’s in-house network built in 2007 and incorporated as JD Logistics in 2017. It operates vast warehousing, line-haul and last‑mile networks across China and abroad, enabling same‑day and next‑day “211” delivery in hundreds of cities alongside cross‑border services and specialty networks (bulky, cold chain, etc.).

How to Track JD Logistics Package (Where is my JD Logistics package?)

Track JD Logistics Package & Parcel Here

Use JD Logistics’ official tracking page to enter your tracking number and see real‑time status, checkpoints, customs events, and proof‑of‑delivery where available.

1. Open JD Logistics’ tracking page in your browser.
2. Enter your tracking number (AWB/waybill) exactly as shown on the label or in your order details.
3. Click Track to load live status and history.
4. For multiple shipments, paste several numbers separated by spaces or line breaks (if supported).
5. Review milestones such as pickup, line‑haul, customs clearance, last‑mile “out for delivery,” and delivery confirmation.
6. In the JD app, open My Orders > Package details to view the same tracking feed instantly.

JD Logistics Delivery Times & Schedule

JD Logistics is known for its fast “211” service in many Chinese cities: orders placed before late‑morning typically arrive the same day, while evening orders arrive the next day by mid‑afternoon. For standard courier services, typical delivery windows run daytime and early evening. Cross‑border and international lanes vary by origin/destination, customs processing, and service level (e.g., express vs. economy). During peak seasons and remote‑area deliveries, transit times may extend. Always check your tracking for the latest ETA and local delivery window updates.

JD Logistics Weekday Hours: Delivery window commonly 09:00–21:00 local time (Standard/Speedy Express); hotline support 08:00–22:00.
JD Logistics Weekend Hours: Delivery window commonly 09:00–21:00 local time; hotline support 08:00–22:00. Availability can vary by city/holiday.

JD Logistics Contact & Customer Service Info

For shipment tracking questions, delivery changes, or claims, use the hotline below or the online contact page. Response hours and channels may differ by region.

• Phone number: +86‑950616 (China mainland hotline, typically 08:00–22:00)
• Email: org.jdl.service1@jd.com (after‑sales); JDL_US@jd.com (overseas/quotes); general: service@jd.com
• Mailing Address: JD Building, No. 18 Kechuang 11 Street, BDA (Yizhuang), Daxing District, Beijing 101111, China
• Social Medias: X (JD Corporate) · LinkedIn (JD.com) · LinkedIn (JD Logistics) · Contact Page

JD Logistics FAQ

Is there a JD Logistics location or branch near me?
Use the official JD Logistics contact page to reach regional teams; for JD Retail orders, check My Orders in the JD app for local courier station details.

Can JD Logistics ship or deliver to a PO Box?
In most countries, couriers deliver to street addresses rather than PO Boxes. Provide a full physical address and local contact number to avoid delays.

Can I pick up a JD Logistics package?
Many shipments support pickup at designated stations or lockers. Check your tracking page or the JD app for pickup eligibility and instructions.

What time does JD Logistics open? (JD Logistics Opening Hours)
Customer hotline generally operates 08:00–22:00 local time; delivery windows commonly 09:00–21:00 (city‑dependent). Check your tracking for your area’s exact window.

Does JD Logistics deliver or pickup on Sunday or Saturday?
Yes—most standard and speedy services operate Monday–Sunday in many cities. Service availability can differ by region and public holidays; confirm via tracking.

How do I contact JD Logistics for international/cross‑border shipping?
Use the international site and contact page for overseas offices; you can also email JDL_US@jd.com.

Does JD Logistics offer same‑day delivery?
Yes—in covered cities via JD’s “211” service tiers. Eligibility depends on inventory location, order cut‑off times, and address coverage.

Summary
JD Logistics combines massive self‑operated warehousing with last‑mile coverage to provide fast delivery and robust cross‑border options. Track live on the official page, expect typical 09:00–21:00 delivery windows, and contact support at +86‑950616 or via the contact portal for routing changes or claims.