Shadowfax Tracking, Delivery & Contact Info

Shadowfax is an Indian logistics company founded in 2015, focused on hyperlocal, same‑day/next‑day, and e‑commerce deliveries across thousands of PIN codes. Starting with on‑demand intracity runs, it evolved into a tech‑driven, end‑to‑end network offering quick commerce, reverse logistics, and fulfillment. Backed by major investors and a large partner fleet, Shadowfax powers last‑mile for leading marketplaces and D2C brands, providing reliable door‑to‑door service and live tracking for consumers and businesses across India.

How to Track Shadowfax Package (Where is my Shadowfax package?)

Track Shadowfax Package & Parcel Here

Track your shipment on Shadowfax’s official tracker using your Tracking ID/AWB from the seller, SMS, email, or order page. You’ll see live scans, route milestones, delivery attempts, and ETA.

1. Open Shadowfax’s tracking page in your browser.
2. Enter your Tracking ID / AWB exactly as provided (avoid spaces and typos).
3. Click Track to load current status and full checkpoint history.
4. For multiple parcels, paste several IDs (one per line) and submit to track in bulk.
5. Review events like pickup, hub arrival/departure, out‑for‑delivery, delivered, or exceptions (address issue, consignee unavailable).
6. Using a marketplace/app? Copy the Shadowfax AWB from your order details and paste it into the tracker for instant results.

Shadowfax Delivery Times & Schedule

Shadowfax specializes in fast intracity and intercity e‑commerce deliveries. In metros and Tier‑1 cities, same‑day and next‑day options are common; intercity standard service typically takes 2–5 business days, depending on distance, network lane, and cut‑off time. High‑priority services (quick commerce/flash) may arrive within hours. Remote PIN codes and festival peaks can extend timelines. Delivery windows usually span daytime through early evening, with reattempts arranged via support. Always check your tracking page for the latest ETA and attempt history.

Shadowfax Weekday Hours: 8:00 AM – 9:00 PM (Monday–Friday; varies by city and service type)

Shadowfax Weekend Hours: Saturday 9:00 AM – 6:00 PM; Sunday limited customer support and selective deliveries depending on location

Shadowfax Contact & Customer Service Info

Get help with tracking, reattempts, address changes, COD, or returns via hotline, email, or the contact form.

• Phone number: +91 80681 72518
• Email: hello@shadowfax.in (support) | careers@shadowfax.in | media@shadowfax.in
• Mailing Address: 1st Floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095, India
• Social Medias: X (Twitter) | Facebook | LinkedIn | Instagram

Shadowfax FAQ

Is there a Shadowfax location or branch near me?
Use the official contact page to submit queries or call support for guidance to the nearest service point.

Can Shadowfax ship or deliver to a PO Box?
Courier delivery requires a complete street address and active phone number; PO Boxes generally aren’t supported unless the destination’s postal partner accepts handover.

Can I pick up Shadowfax package?
Self‑collection may be possible in select cases—contact support with your Tracking ID to confirm eligibility and arrange a pickup slot.

What time does Shadowfax open? (Shadowfax Opening Hours)
Operating hours vary by city and service. Most urban delivery windows begin around 8–9 AM on business days. Check your shipment’s tracking for expected attempt time.

Does Shadowfax deliver or pickup on Sunday or Saturday?
Saturday deliveries are common in larger cities. Sunday operations are limited to specific services/areas; support can confirm availability for your PIN code.

How do I change my address or schedule a reattempt?
Respond to the delivery SMS/WhatsApp (when available) or contact support with Tracking ID, new address/landmark, and preferred time window to arrange a reattempt.

Tracking shows no update—what should I do?
During peaks or linehaul, scans may lag. If there’s no movement for 24–48 hours, call support or use the contact form with your Tracking ID to escalate.

Summary
Shadowfax offers speedy intracity and intercity e‑commerce delivery with real‑time tracking and responsive support. Use the official tracker for live scans and ETAs, verify city‑specific hours, and contact customer care to schedule reattempts, update addresses, or resolve exceptions so your parcel reaches you smoothly.