STO Express Tracking, Delivery & Contact Info

STO Express is a major Chinese courier founded in 1993. Starting as one of the first private express firms, it pioneered a franchise network and scaled nationwide, serving e‑commerce and cross‑border parcels with hubs across China and international routes. Today it operates tens of thousands of outlets and digital tools (app, mini‑program) for shipping and tracking.

How to Track STO Express Package (Where is my STO Express package?)

Track STO Express Package & Parcel Here

Tracking is easiest via STO’s official page or app: enter your waybill (运单号) to view real‑time status, route scans, and delivery attempts.

1. Open STO Express’s tracking page in your browser (works on mobile & desktop).
2. Type your tracking number exactly as printed in the format shown on your label or in the app.
3. Complete the quick human verification (slider/captcha) if prompted.
4. Click 查询 / Search to load events and the latest checkpoint.
5. Want app tracking? Install the 申通快递 app or use the WeChat/Alipay mini‑program, then open your shipment to see live updates and delivery options.
6. If your parcel shows out for delivery but you’ll be away, use the app/mini‑program to message the courier or request a hold/re‑delivery where available.

STO Express Delivery Times & Schedule

Domestic delivery time depends on origin/destination, service level, and local cut‑off. Common expectations: same‑city often same‑day or next‑day; inter‑province typically 2–4 working days; remote/peak seasons may extend timelines. STO operates large sorting hubs and offers economy and faster options; actual ETAs are shown after you enter the waybill on the tracking page. For the most accurate estimate, check 运费时效 (rates & transit time) in the app/mobile site and consult your local outlet for cut‑off times before drop‑off.

STO Express Weekday Hours: Most outlets Mon–Fri 09:00–18:00 (varies by location). Customer hotline operates 24/7.

STO Express Weekend Hours: Many outlets Sat 09:00–17:00; some cities provide limited Sunday services during peak periods. Check your nearest outlet’s page for exact hours.

STO Express Contact & Customer Service Info

For shipment issues, contact STO via hotline or online tools; local outlet pages also list numbers for dispatch and inquiries.

• Phone number: Mainland China hotline 95543 (alt: 400‑889‑5543)
• Email: security@sto.cn (privacy & data queries); for general service, use hotline/app/mini‑program
• Mailing Address: STO Express Co., Ltd., 1888 Zhaozhong Rd, Qingpu District, Shanghai 201706, China
• Social Medias: Weibo · WeChat mini‑program: “申通快递” · Official Site

STO Express FAQ

Is there a STO Express location or branch near me?
Use the official outlet finder via the mobile site’s 网点查询 (Outlet Locator) to search by city/district.

Can STO Express ship or deliver to a PO Box?
PO Boxes are uncommon in mainland China; deliveries are to street addresses, company mailrooms, parcel lockers, or pickup counters.

Can I pick up STO Express package?
Yes. If “到站自取/待自提” or a locker pickup is available, bring your code/ID to the designated outlet/locker. Coordinate with the courier via app or hotline.

What time does STO Express open? (STO Express Opening Hours)
Outlet hours vary by location; many open around 09:00 on weekdays. Confirm on the outlet’s details page before visiting.

Does STO Express deliver or pickup on Sunday or Saturday?
Saturday deliveries and pickups are common. Sunday service may be limited to busy urban areas and peak seasons—check tracking or call 95543.

How do I contact my local courier directly?
Open your shipment in the app/mini‑program; when available, use the in‑app message/call option tied to the last‑mile outlet.

Why is my tracking not updating?
Scans can batch‑upload; allow several hours (longer during holidays). If no updates for 48 hours, contact 95543 with your waybill.

Summary
STO Express offers nationwide, franchise‑based delivery with solid e‑commerce coverage. Track via the official page or app for the most precise ETA, use the outlet finder to plan drop‑off/pickup, and call 95543 for support. Weekend service exists in many cities; confirm local hours to avoid missed deliveries.