Dunzo Courier Tracking, Delivery & Contact Info

Dunzo was a Bengaluru-based hyperlocal delivery startup founded in 2014 that moved anything from groceries to intra-city parcels. It popularized real‑time map tracking and rapid, point‑to‑point courier pickups across major Indian metros. Note: as of January 2025 the app and website went offline; legacy order links may still show historical statuses.

How to Track Dunzo Courier Package (Where is my Dunzo Courier package?)

Track Dunzo Courier Package & Parcel Here

If your order was placed before the shutdown, tracking usually works via the Dunzo app or the unique SMS/web link shared at order time. There is no separate public tracking portal.

1. Open the Dunzo app and go to Orders (or open the SMS link you received at booking time).
2. Select the specific delivery and tap Track to view the live map, ETA, and rider details.
3. If you booked through a business partner (e.g., a merchant using Dunzo for last‑mile), open the merchant’s order page/app and follow their tracking link.
4. Can’t access the app? Search your SMS/email for the phrase “Dunzo order” and open the most recent tracking URL.
5. For completed jobs, look for Proof of Delivery (drop photo/pin/OTP) inside the order details.
6. If the link shows an error (post‑shutdown), contact the merchant/seller for an alternate tracking reference.

Dunzo Courier Delivery Times & Schedule

Historically, Dunzo specialized in fast, intra‑city point‑to‑point deliveries with typical completion times ranging from minutes to a few hours depending on distance, traffic, pickup readiness, and surge. Same‑day and immediate slots were the default; merchants could also schedule pickups later in the day. As of January 2025, Dunzo’s consumer services have been taken offline, so new bookings aren’t available and historical ETAs may no longer update.

Dunzo Courier Weekday Hours: Operations suspended. Previously app‑based, with service availability varying by city and partner merchant hours.

Dunzo Courier Weekend Hours: Operations suspended. Previously on‑demand (often 7 days), subject to local availability.

Dunzo Courier Contact & Customer Service Info

Customer support was primarily in‑app chat and email; no public consumer phone line. If you need help with a legacy order, reach out by email or to the original merchant that arranged the pickup.

• Phone number: Not publicly provided (use in‑app chat or email)
• Email: support@dunzo.com (general) · grievances@dunzo.com
• Mailing Address: Dunzo Digital Private Limited, 4th Floor, Indiqube Epsilon, Inner Ring Road, Amar Jyothi Layout (KHT Jeep showroom, Domlur), Bengaluru, Karnataka, India
• Social Medias: X (Twitter) · Facebook · Instagram

Dunzo Courier FAQ

Is there a Dunzo Courier location or branch near me?
Dunzo operated app‑only with no walk‑in branches. See the homepage for current status: dunzo.com.

Can Dunzo Courier ship or deliver to a PO Box?
No. Dunzo was a hyperlocal pickup‑and‑drop service that required a physical street address and in‑person handoff.

Can I pick up Dunzo Courier package?
Pickups were arranged by the sender/merchant. Recipients could not collect from a depot; deliveries were door‑to‑door. For old orders, coordinate with the sender.

What time does Dunzo Courier open? (Dunzo Courier Opening Hours)
No fixed storefront hours; when operational, availability was app‑based and varied by city and partner coverage. Services are currently suspended.

Does Dunzo Courier deliver or pickup on Sunday or Saturday?
Historically yes (on‑demand, 7 days) where rider supply and merchant timings allowed. Currently suspended.

What if my tracking link shows an error?
Because the platform is offline, many historical links no longer resolve. Contact the merchant/seller that scheduled the Dunzo pickup for status or alternatives.

Is there an official web tracking page?
No dedicated public portal existed; tracking was via in‑app order view or unique SMS link.

Summary
Dunzo pioneered real‑time, hyperlocal courier deliveries in India and offered map‑based tracking via its app/SMS links. However, the platform went offline in January 2025, so new courier bookings aren’t possible and older tracking links may fail. For legacy orders, use the original SMS link or contact the merchant/sender directly.