Ghana Post Tracking, Delivery & Contact Info

Ghana Post is the designated postal operator of Ghana. Its origins date to the mid‑19th century, when postal services began under the colonial Post & Telecommunications Department. In 1995, Parliament enacted Act 505 to separate postal services from telecoms; by 1999 the company became Ghana Post Company Limited. Today, it runs nationwide post offices, EMS courier, financial/agency services and digital tools such as GhanaPostGPS and online tracking for letters and parcels.

How to Track Ghana Post Package (Where is my Ghana Post package?)

Track Ghana Post Package & Parcel Here

Tracking is available for registered mail, parcels and EMS. Open the official Track & Trace tool, enter your 13‑character code (e.g., EE123456789GH or RR123456789GH), and view acceptance, transit, customs, delivery‑attempt and delivered events.

1. Open Ghana Post’s Track & Trace page on mobile or desktop.
2. Find your tracking number on the receipt/label or confirmation email/SMS; international UPU numbers typically end with GH.
3. Paste the number exactly as printed (no spaces).
4. Press the track/search button to load the latest scans (accepted, in‑transit, arrival at sorting centre, out for delivery, delivered).
5. For EMS items, you can also cross‑check on the global EMS site or the destination operator once the parcel leaves Ghana.
6. Ordinary (unregistered) letters do not generate online events; ask the sender for the service used if you’re unsure.
7. If a status is unchanged for several days, note the last event and contact Ghana Post Customer Service with the tracking number.

Ghana Post Delivery Times & Schedule

Delivery times vary by service, distance and customs. Within Ghana, EMS and Speedlink courier typically deliver documents and small parcels in about 1–3 working days between major cities, with longer times to remote areas. Registered letters and standard parcels generally arrive in 2–5 working days. International EMS commonly reaches many destinations in roughly 5–10 business days; registered/parcel services often require 7–14+ days depending on airline capacity and customs clearance. Use the tracking tool for real‑time checkpoints, and expect additional time during peak seasons or for dutiable imports.

Ghana Post Weekday Hours: Most branches operate Monday–Friday, 08:00–17:00 for counter services; courier/operations may dispatch earlier and close slightly later. Verify your local office’s timetable before visiting.

Ghana Post Weekend Hours: Selected branches open on Saturday mornings (commonly around 09:30–12:30); many locations are closed on Sundays and public holidays. Availability differs by city and branch—confirm locally.

Ghana Post Contact & Customer Service Info

For help with tracking, delivery issues, PO boxes, postage rates and general inquiries, use the channels below.

• Phone number: +233 (0)302 668 138 (main line) / +233 (0)542 527 004 (WhatsApp & support)
• Email: customerservice@ghanapost.com.gh (general support) / complaints@ghanapost.com.gh (reports)
• Mailing Address: Ghana Post Head Office (G.P.O.), Asafoatse Nettey Road, Accra Central, GA‑183‑8164, Ghana
• Social Medias:
  – Facebook: facebook.com/ghanapostgh
  – X (Twitter): @ghanapost_

Ghana Post FAQ

Is there a Ghana Post location or branch near me?
Use the “Find a post office” tool from Ghana Post’s homepage or search via GhanaPostGPS for official branch listings, addresses, maps and working hours.

Can Ghana Post ship or deliver to a PO Box?
Yes. If you maintain an active P.O. Box (Private Letter Box/Bag), most letters and many parcels can be addressed to it and collected at the assigned branch. Some courier services (door‑to‑door) deliver to street addresses only.

Does Ghana Post have a mailbox/PO box rental?
Yes. Apply at your preferred post office; bring ID and contact details. Renewal is easy via the USSD short code *885# (on all networks) or pay at the branch where the box is registered. Pricing and sizes vary by location; ask the counter staff for current annual fees and availability.

Can I pick up Ghana Post package?
Yes. If tracking shows “arrived at post office/sorting centre” or you receive a collection notice, visit that office with your tracking number, ID, and any customs documents to collect. Undeliverable or duty‑unpaid items are held for a limited period before return.

What time does Ghana Post open? (Ghana Post Opening Hours)
Typical counter hours are Monday–Friday 08:00–17:00; some busy branches also open on Saturdays (usually late morning only). Always check the hours for your specific branch.

Does Ghana Post deliver or pickup on Sunday or Saturday?
Core operations run Monday–Friday. Some branches and courier units provide limited Saturday services (collections/deliveries) in major cities; Sunday service is uncommon. Confirm locally or via customer service for your address and service type.

How do I contact Ghana Post about a missing or stuck shipment?
First, track on the official Track & Trace page and note the last event and date. If no progress after several days, call the hotline or WhatsApp number and email customer service with the tracking code, sender/receiver details, and a short description to open an inquiry.

Does Ghana Post offer international delivery and tracking?
Yes. Ghana Post handles EMS, registered and parcel services worldwide through partner posts. Most EMS and registered items include end‑to‑end tracking (continue tracking with the destination operator once handed over).

How can I find Ghana Post postal rates?
Use the “Find a rate” tool from the Ghana Post homepage or ask at your local branch for current domestic and international price tables. Duties/taxes for imports are assessed by Ghana Customs and must be paid before release when applicable.

Summary
Ghana Post provides nationwide mail and courier services with online tracking for registered/EMS items, flexible delivery options and PO boxes. Track parcels via the official tool, use *885# to renew letter boxes, and contact Customer Service for delays, duty queries or location‑specific hours. For the nearest branch, start from the homepage tools or GhanaPostGPS.