Russian Post Tracking, Delivery & Contact Info

Russian Post is the national postal operator of the Russian Federation, whose origins trace back to imperial mail routes and telegraph services. In its current corporate form since 2002, it runs a vast network of post offices, sorting centers, and last‑mile couriers across 11 time zones. Today it offers domestic and international letters, parcels, EMS, financial and digital services, with web and app tools for tracking, payments, and customer support.

How to Track Russian Post Package (Where is my Russian Post package?)

Track Russian Post Package & Parcel Here

Tracking through the official page is straightforward: enter your 13–14‑character tracking number to see acceptance, transit, customs, out‑for‑delivery and delivery events for registered mail, parcels and EMS items.

1. Open Russian Post’s tracking page in your browser.
2. Find the tracking number on your receipt/label (e.g., RR123456789RU for registered, EE123456789RU for EMS).
3. Paste the code exactly as printed (no spaces), then press the track/search button to load status and checkpoints.
4. Click into the result to view full route history (acceptance, dispatch, arrival at sorting center, customs, delivery attempt, delivered).
5. Ordinary (unregistered) letters generally don’t have online tracking; ask the sender if tracking was purchased.
6. Prefer mobile? Use the official Russian Post app (Android / iOS), open “Tracking,” and enter the same code.
7. If progress stalls for several days, note the last event and contact support with the number for investigation.

Russian Post Delivery Times & Schedule

Delivery times vary by region, distance, and service. Within major cities and regional centers, registered letters and standard parcels often arrive within about 2–5 working days; long‑distance/remote routes can take longer. EMS (express) typically shortens delivery domestically and to many destinations abroad, while customs can add time to international shipments. Tracking shows when items reach a sorting hub, clear customs, go out for delivery, or are held for pickup. For precise transit estimates, use the website/app calculators when creating a shipment and check your local branch’s timetable.

Russian Post Weekday Hours: Most branches operate Monday–Friday during daytime business hours (commonly ~08:00–20:00 in large cities, shorter in small towns). Exact times differ by office—confirm via the branch locator.

Russian Post Weekend Hours: Many offices open on Saturday with reduced hours; most are closed on Sunday and national holidays. Always verify specific hours for your branch in the locator before visiting.

Russian Post Contact & Customer Service Info

For tracking assistance, delivery questions, PO boxes, rates, or service issues, contact Russian Post via phone, email, or at a nearby branch; you can also manage many tasks online or in the app.

• Phone number: 8‑800‑100‑00‑00 (within Russia; customer support)
• Email: client@russianpost.ru
• Mailing Address: Russian Post Headquarters, 37 Varshavskoye Shosse, Moscow, 115127, Russia
• Social Medias: See icons/links in the footer of pochta.ru and inside the mobile app (channels vary by region).

Russian Post FAQ

Is there a Russian Post location or branch near me?
Use the official branch & pickup point locator. Enter an address or postal code to view nearby offices with addresses, maps, phone numbers, and working hours.

Can Russian Post ship or deliver to a PO Box?
Yes. Addressed mail and many parcels can be delivered to a rented post office box (абонентский ящик) at your chosen branch. Provide your box number in the address when available.

Does Russian Post have a mailbox/PO box rental?
Yes. Rent a box online via the dedicated service at abox.pochta.ru. Choose a branch, check availability, calculate the price, reserve, and pay. Renewals can be handled online. For business subscriptions and detailed instructions, see the help pages linked from the rental site.

Can I pick up Russian Post package?
Yes. If tracking shows “arrived at delivery office,” “awaiting recipient,” or you receive a collection notice, bring your tracking number and ID to the specified branch. For dutiable imports, be prepared to present customs documents and pay assessed fees.

What time does Russian Post open? (Russian Post Opening Hours)
Hours vary by office and region. Many urban branches open by 08:00–09:00 on weekdays and close late afternoon or evening; Saturdays are shorter; Sundays typically closed. Always confirm on the locator.

Does Russian Post deliver or pickup on Sunday or Saturday?
Saturday: many branches provide counter service and local delivery runs with reduced hours. Sunday/holidays: generally no standard counter service or delivery, except special locations/operations. Check your tracking and local office timetable.

How do I contact Russian Post about a missing or stuck shipment?
First, verify status on the official tracking page. If no movement appears for several days, contact support at 8‑800‑100‑00‑00 or client@russianpost.ru with the tracking number, last event, and your contact details. You may be asked to submit an inquiry through a branch.

Does Russian Post offer international delivery and tracking?
Yes. International registered mail, parcels, and EMS include tracking that continues with partner posts abroad (event visibility depends on the destination’s system). Transit times vary by route and customs; check estimates when creating a shipment.

How can I find Russian Post postal rates?
Create a shipment in the website or app to calculate price and timing for domestic and international services, or ask your local branch for the current printed rate tables.

Summary
Russian Post provides nationwide and cross‑border delivery with web and mobile tools for tracking and support. Use the official tracking page to monitor progress, the locator to find hours and services, and the PO box portal to secure a private address. For delays or issues, contact the hotline or email support with your tracking details.