Guatemala Post Tracking, Delivery & Contact Info

Correos de Guatemala is the national postal service operated by the Dirección General de Correos y Telégrafos. Created as Correo de Guatemala S.A. in 1998 under concession, it later returned to direct state management after the private operator ceased activities in 2016. Since 2019 the public service has been gradually restructured, restoring domestic delivery and reopening international routes so citizens and businesses can again send letters, parcels and EMS worldwide.

How to Track Guatemala Post Package (Where is my Guatemala Post package?)

Track Guatemala Post Package & Parcel Here

Track Guatemala Post by entering your shipment number on the official Correos de Guatemala tracking page and reviewing updates for posting, transit, customs handling and successful delivery.

1. Open Correos de Guatemala’s official tracking page. It links directly to the “Rastreo de paquetes” (package tracking) service.
2. Find your tracking or guide number (número de guía) on your mailing receipt, dispatch slip, notification email or text message.
3. Type the number exactly as printed, respecting all digits and letters and avoiding extra spaces or punctuation.
4. Click the search button (often labeled Buscar or similar) to load your shipment’s latest status and event history.
5. Review each checkpoint, including acceptance at the origin office, processing at logistics centers, customs inspection (for international mail) and delivery or attempted-delivery scans.
6. If tracking shows “en oficina” or ready for pickup, visit the indicated Guatemala Post branch with your tracking number and official ID to claim the item.

7. For international shipments, you can also paste the same tracking code into global tracking tools or the destination country’s postal website to see additional scans once the parcel leaves Guatemala.

8. When tracking seems frozen for several days, take a screenshot or note of the last event and contact Guatemala Post via PBX 1595 or WhatsApp support, quoting your number and the latest status shown.

Guatemala Post Delivery Times & Schedule

Guatemala Post delivery times depend on origin, destination, the type of service you choose and customs controls. For standard domestic letters between major cities, delivery often takes around two to five working days, while parcels and shipments to remote departments may require a week or more. International mail, which Guatemala Post reactivated in June 2025 from selected agencies, typically takes 10–30 days depending on partner postal operators, air transport capacity and destination country procedures. Peak seasons, security checks and incomplete addressing can all add extra days, so always ask your local office for an estimated transit time when posting.

Guatemala Post Weekday Hours: Typically around 09:00–17:00, Monday to Friday, for the headquarters at the Palacio de Correos and many central agencies. Some branches may open from 08:00 and close slightly earlier; always confirm exact times for your nearest office via the official website or PBX 1595.

Guatemala Post Weekend Hours: Many Guatemala Post branches are closed on weekends. The Central Agency in Guatemala City has at times offered reduced Saturday hours (for example, roughly 08:00–13:00), while Sunday service is generally unavailable. Weekend availability can change, so verify in advance with your local branch, PBX 1595 or WhatsApp support.

Guatemala Post Contact & Customer Service Info

Correos de Guatemala assists customers through its main office, regional branches, PBX 1595, WhatsApp support and social networks, handling questions about tracking, deliveries, PO boxes, postal rates and services.

• Phone number: +502 2318-7700 (main line / call center), PBX short code 1595 for general inquiries and service information.
• Email: Use the online contact options and virtual chatbot via the official site: correos.gob.gt (official addresses end in @correos.gob.gt).
• Mailing Address: Dirección General de Correos y Telégrafos, 7a Avenida 11-67 / 12-11, Zona 1, Palacio de Correos, Código Postal 01001, Ciudad de Guatemala, Guatemala, C.A.
• Social Medias:
  – Facebook: facebook.com/correosdeguatemala
  – X (Twitter): @correosgt
  – Instagram: @correosdeguatemala

Guatemala Post FAQ

Is there a Guatemala Post location or branch near me?
Yes. Guatemala Post (Correos de Guatemala) operates its central headquarters in the historic Palacio de Correos and runs multiple agencies around the country. To find a branch near you, start at the official website correos.gob.gt and look for the “Agencias Departamentales” section in the main menu. There you can see the list of departmental offices and their addresses. For help choosing the best branch, call PBX 1595 or the main line +502 2318-7700 and ask which office serves your municipality or neighborhood.

Can Guatemala Post ship or deliver to a PO Box?
Yes. Guatemala Post supports delivery to PO Boxes (apartados postales) operated by the Dirección General de Correos y Telégrafos. When you rent a box at an agency, you receive an “Apartado Postal” number that functions as your postal address. Letters, registered items and many parcels can be routed directly to that box instead of your street address. The post office stores your mail securely until you collect it, which is especially helpful in places with informal addressing or where you prefer not to receive packages at home.

Does Guatemala Post have a mailbox/PO Box rental?
Yes. Correos de Guatemala offers PO Box (apartado postal) rental for individuals, families, institutions and businesses. To sign up, visit the branch where you want the box, bring your identification and request information about available boxes and current tariffs. Prices and box sizes vary by location and demand, and some agencies may have waiting lists. You can find branches via the “Agencias Departamentales” section on correos.gob.gt, then confirm availability, annual rental cost, deposit requirements and access hours by phone or in person. Tariff documents are also published in the “Tarifarios” area of the official site.

Can I pick up Guatemala Post package?
In many cases, yes. If tracking shows your item has reached a local office or indicates “en oficina” or “lista para entrega,” you can usually pick it up directly. Before going, check the latest tracking event and note the exact office name. Bring your tracking or guide number, a valid government ID (such as DPI or passport) and any customs notice you received. At the counter, staff will verify your identity and locate the parcel. Picking up in person can be useful if home delivery attempts failed, if your address is difficult to find, or if customs fees must be paid at the post office.

What time does Guatemala Post open? (Guatemala Post Opening Hours)
Opening hours vary by agency. The headquarters and many central offices generally operate Monday to Friday between 09:00 and 17:00, while some agencies open as early as 08:00. The Central Agency in Guatemala City has public information indicating weekday service roughly 08:00–17:00, with shorter Saturday hours. Smaller regional branches may have reduced windows or midday closures. Always verify the exact schedule for your branch by checking notices on correos.gob.gt or calling PBX 1595 before you visit, especially if you need to pick up urgent or time-sensitive mail.

Does Guatemala Post deliver or pickup on Sunday or Saturday?
The main working days for Guatemala Post are Monday through Friday. Many agencies perform acceptance, sorting and delivery preparation only on weekdays. Some key branches, including the Central Agency in Guatemala City, may offer limited customer service and counter operations on Saturday mornings, such as posting new items or allowing pickups during shortened hours. Home delivery on Saturdays is not guaranteed and usually depends on local arrangements and staffing. Sunday is typically a non-working day with no regular public service or delivery, so plan time-critical shipments accordingly.

How do I contact Guatemala Post about a missing or stuck shipment?
First, track your item on the official page at correos.gob.gt/seguimiento-de-envios and write down the tracking number, last status, office name and date of the most recent event. If there is no movement for several business days, call PBX 1595 or +502 2318-7700, or write via the official WhatsApp channel listed on the website. Provide all details, including sender and destination, so staff can check internally with the relevant department or international partner. If requested, email scanned copies of receipts or notices using an official @correos.gob.gt address supplied by the agent.

Does Guatemala Post offer international delivery and tracking?
Yes. Correos de Guatemala participates in the global postal network and restarted international parcel and document services in 2025 from selected agencies, initially including the Central Agency in Guatemala City, Antigua Guatemala and Quetzaltenango. International items usually receive a tracking number that works both on Guatemala Post’s tracking page and on foreign postal or global tracking platforms once the shipment is handed over abroad. Transit times vary widely by destination, route and customs processes, so check the “Envíos internacionales” information and ask your local office for guidance before mailing.

How can I find Guatemala Post postal rates?
Postal tariffs for domestic and international services are published in the official “Tarifarios” section on correos.gob.gt. There you can download current rate tables in PDF, which list prices by type of item (letters, parcels, EMS, printed matter), weight and destination zone. Because rates can change when new services are added or fuel and currency costs fluctuate, always consult the most recent tariff document. For complex shipments, high weights or special handling, contact your local branch or PBX 1595 to confirm the exact cost before preparing your parcel.

Does Guatemala Post provide tracking for government documents or passports?
Certain official documents, such as government correspondence and some passports dispatched through the national postal system, can be tracked using the same Correos de Guatemala tracking portal. If an embassy, consulate or government office has given you a tracking or guide number, enter it on the official “Rastreo de paquetes” page to follow the journey. In cases where you only have an internal reference or application number, contact the issuing institution first; they may convert it into a trackable postal code or tell you which channel (courier or postal) is being used.

Summary
Guatemala Post, operated by Correos de Guatemala, is rebuilding a modern public postal network with online tracking, domestic and international services, PO boxes and in-person support. Use the official tracking portal and PBX or WhatsApp channels to resolve delivery issues, confirm schedules and keep your shipments moving reliably and safely.