Jamaica Post Tracking, Delivery & Contact Info

Jamaica Post is Jamaica’s national postal operator, tracing its roots to October 31, 1671, when the island became the first British colony with an established post office. Over more than 350 years, the service has evolved from horseback mail routes and packet ships to a modern logistics network offering letters, parcels, EMS, Zip Mail and digital tools for tracking and customer support.

How to Track Jamaica Post Package (Where is my Jamaica Post package?)

Track Jamaica Post Package & Parcel Here

Tracking a Jamaica Post shipment is easiest via the official Track and Trace page. Enter the tracking number from your receipt or label to see the latest scans, location, and delivery status for registered mail, parcels, EMS and Zip Mail items.

1. Open Jamaica Post’s Track & Trace page in your desktop or mobile browser.
2. Find your tracking number on the receipt, dispatch note, or shipping confirmation (for international items it usually ends in “JM”).
3. Type or paste the tracking number into the search field exactly as printed, including all letters and numbers.
4. Click the button to search/track; the system will load the most recent status, including acceptance, dispatch, arrival at the Central Sorting Office, customs processing, and delivery attempts.
5. For Zip Mail, Fast Track, EMS and many international registered items, you’ll see detailed checkpoints and may continue tracking on some partner postal websites once the item reaches the destination country.
6. If the page shows an error or no record, double-check the number with the sender or post office. Ordinary (unregistered) letters and some small packets do not have online tracking.
7. If tracking seems stuck for several days, note the last event and contact Jamaica Post Customer Service with your tracking number for investigation.

Jamaica Post Delivery Times & Schedule

Domestic delivery with Jamaica Post depends on the service chosen. Ordinary local letters and parcels typically arrive within about 2–5 days, while registered mail and standard inland parcels are usually delivered in 2–3 days. Zip Mail offers next-business-day door-to-door or door-to-post delivery across the island, and is designed as a premium local courier option. For overseas shipments, EMS (Express Mail Service) generally takes around 3–5 business days to selected countries, while international registered mail often arrives in 7–14 business days; ordinary surface or SAL parcels can take several weeks. Actual transit times vary with route, customs clearance and airline capacity.

Jamaica Post Weekday Hours: Most post offices operate Monday to Friday, 8:00am–5:00pm for postal and commercial services. Central customer service lines typically run around 8:00/8:30am to 5:00pm (slightly earlier closing on Fridays), but hours can vary by location, so always confirm with your local branch or the official website.

Jamaica Post Weekend Hours: Only selected offices open on Saturdays, notably Greater Portmore, Half-Way-Tree, Constant Spring and Liguanea, generally from 9:00am–1:00pm. Many branches are closed on Saturdays, and all post offices are normally closed on Sundays and public holidays. Always check the Jamaica Post Locations page or call ahead for precise hours.

Jamaica Post Contact & Customer Service Info

Jamaica Post supports customers through its Central Sorting Office in Kingston, parish and community post offices, and dedicated customer care channels. You can get help with tracking, customs notices, PO boxes, rates, and delivery or collection issues by phone, email, or social media.

• Phone number: +1 (876) 922-9448 (head office), +1 (888) 526-7678 toll-free within Jamaica
• Email: [info@jamaicapost.gov.jm](mailto:info@jamaicapost.gov.jm)
• Mailing Address: Post and Telecommunications Department (Jamaica Post), Central Sorting Office, 6–10 South Camp Road, Kingston, Jamaica, West Indies
• Social Medias:
  – Facebook: facebook.com/JamaicaPost
  – Instagram: @jamaica.post
  – X (Twitter): @JamaicaPost
  – YouTube: @thejamaicapost

Jamaica Post FAQ

Is there a Jamaica Post location or branch near me?
Yes. Jamaica Post operates more than 200 post offices and many postal agencies across all parishes. Use the official Jamaica Post Locations tool, select your parish, then review the list of branches with addresses and phone numbers to find the office closest to you.

Can Jamaica Post ship or deliver to a PO Box?
Yes. Jamaica Post offers “Private Letter Box” (PLB) rental, which functions like a PO Box. Letters and many parcels can be routed directly to your PLB, keeping your home address private and allowing you to collect mail when convenient. Some expedited services (such as Zip Mail door-to-door) deliver only to street addresses, so check service details when posting.

Does Jamaica Post have a mailbox/PO box rental?
Yes. Private Letter Boxes are available island-wide and provide 24/7 access at many locations, enhanced security, and a fixed mailing address for individuals and businesses. Older official rate sheets list annual rental fees from about JMD 2,000 plus a refundable deposit, but current prices can vary by location and may have changed since then. To apply, start at the PLB information and rental page or the “Available for Rent” section, then submit the application and personal information forms or visit your nearest post office.

Can I pick up Jamaica Post package?
In many cases, yes. If you receive a collection notice or tracking shows your item at a specific post office or the Central Sorting Office, you can go there with: (1) your tracking number or notice, and (2) a valid photo ID. Staff will confirm that the item has arrived and is cleared (including customs, if applicable) before releasing it to you.

What time does Jamaica Post open? (Jamaica Post Opening Hours)
Standard opening hours for most post offices are Monday to Friday, 8:00am–5:00pm. Some locations, particularly in busy urban areas, also open on Saturdays from 9:00am–1:00pm. Customer service phone lines typically operate on similar weekday schedules, sometimes starting around 8:30am and closing slightly earlier on Fridays. Because hours differ by branch, always confirm using the Locations page or by calling ahead.

Does Jamaica Post deliver or pickup on Sunday or Saturday?
Jamaica Post’s core operating week is Monday to Friday. Only selected offices (including Greater Portmore, Half-Way-Tree, Constant Spring and Liguanea) provide Saturday counter service from 9:00am–1:00pm, and any Saturday deliveries are generally tied to services like Zip Mail or local arrangements. Regular postal operations, including acceptance and delivery, are not usually available on Sundays or public holidays.

How do I contact Jamaica Post about a missing or stuck shipment?
First, check your item on the official Track & Trace page and note the tracking number plus the last scan. If there’s no movement for several days, you can email [info@jamaicapost.gov.jm](mailto:info@jamaicapost.gov.jm) or call their customer service numbers. For many international or registered items, Jamaica Post recommends completing an official inquiry form and submitting it at a post office or via email so an investigation can be opened.

Does Jamaica Post offer international delivery and tracking?
Yes. Jamaica Post provides EMS, international registered mail and parcel services to a wide range of destinations. EMS typically reaches many countries in about 3–5 business days, while registered letters and parcels often arrive in 7–14 business days, depending on route and customs. Almost all EMS and registered items include tracking that continues in the destination country through partner postal operators.

How can I find Jamaica Post postal rates?
Up-to-date prices are published on the official Postage Rates page, which covers local letters, parcels, Zip Mail, EMS and overseas services. You can also use the online Postage Calculator to estimate cost by destination, weight and service type, or ask at any post office counter for printed rate sheets.

Can I track Zip Mail and Fast Track items online?
Yes. Zip Mail (next-business-day local delivery) and Fast Track (premium international shipping) both provide end-to-end tracking. You use the same Track & Trace page and tracking number printed on your receipt or shipping label to follow pickup, transit and delivery.

Does Jamaica Post handle customs fees and clearance for imported parcels?
Jamaica Customs assesses duties and taxes on dutiable imports; Jamaica Post acts as the delivery partner and will notify you when an item requires clearance. Your parcel may be held at the Central Sorting Office or a designated post office until fees are paid and documents verified. If you disagree with the customs amount, Jamaica Customs provides channels to appeal or query the charges.

Does Jamaica Post provide philatelic (stamp) services?
Yes. The Jamaica Philatelic Bureau sells current issues, commemorative stamps and memorabilia, and can arrange standing orders for collectors. Services are available via phone, email, and counters at selected post offices such as the Central Sorting Office, Liguanea, Ocho Rios, Montego Bay No. 1, Negril and Port Antonio.

Summary
Jamaica Post is a long-established national postal network offering domestic and international mail, parcels, EMS, Zip Mail and secure Private Letter Boxes. Use the official Track & Trace page and Locations tool to monitor shipments and find branches, and contact customer service for help with delays, customs queries or PO box rental.