Lazada Express (LEX) Philippines Tracking, Delivery & Contact Info

Lazada Express (LEX) Philippines is Lazada’s in‑house last‑mile network for marketplace orders. Built under Lazada eLogistics (LEL), it handles pickup, sorting, and door‑to‑door delivery nationwide, working alongside partner couriers when needed. In the Philippines, LEX supports COD, returns, and seller pickups while integrating tightly with the Lazada app for real‑time status updates and proof‑of‑delivery. It’s designed to scale during campaigns (e.g., 9.9, 11.11) with extended routes and pop‑up hubs.

How to Track Lazada Express (LEX) Philippines Package (Where is my Lazada Express (LEX) Philippines package?)

Track Lazada Express (LEX) Philippines Package & Parcel Here

Tracking your LEX Philippines parcel is easiest via Lazada’s official tracker or the Lazada app. Use the tracking number (not the order number) to see scans, current status, and delivery ETA.

1. Open Lazada’s official LEL tracking page in your browser.
2. Copy the Tracking No. from your Lazada order details (web/app) — avoid using the order ID.
3. Paste the tracking number into the field and click Track to load checkpoints.
4. Check the timeline for pickup, sortation hubs, line‑haul departures/arrivals, Out for Delivery, and proof‑of‑delivery (POD) when available.
5. Using the Lazada app? Go to Account → My Orders → (select order) and tap Track for the same live updates and notifications.
6. If a partner courier takes over, the tracker shows the hand‑off and the new carrier reference.

Lazada Express (LEX) Philippines Delivery Times & Schedule

LEX delivery lead times depend on seller location, destination (Metro Manila vs. provincial), shipping option (Standard/Express), parcel size/weight, and peak periods (e.g., mega sale days, holidays, weather). Exact ETAs appear at checkout and in your order details. Most residential deliveries run daytime/early evening, with extended windows during peaks. For overseas (LazGlobal) orders, transit includes export/import and local handover; tracking will reflect these legs. If your parcel stalls for 48–72 hours without new scans, contact support with your tracking number and delivery address.

Lazada Express (LEX) Philippines Weekday Hours: Typically 08:00 – 20:00 local time for most delivery routes; customer hotline available daily 08:00 – 20:00.

Lazada Express (LEX) Philippines Weekend Hours: Saturday deliveries are common in urban areas; Sunday/holiday coverage varies by hub and demand (peak events may extend hours). Check the tracker/app for day‑specific updates.

Lazada Express (LEX) Philippines Contact & Customer Service Info

Need help with a delivery, re‑delivery, or address clarification? Have your tracking number and order ID ready when you reach out.

• Phone number: (02) 895 29232 (daily 8:00–20:00)
• Email: Use the Lazada Help Center to submit a ticket or start chat (CLEO 24/7; live agent within operating hours)
• Mailing Address: Lazada E‑Services Philippines, Inc., Level 23, Net Park Building, 5th Avenue, Bonifacio Global City, Taguig 1634, Metro Manila
• Social Medias: LEL Express – Philippines (Facebook) • Lazada Philippines (Facebook)

Lazada Express (LEX) Philippines FAQ

Is there a Lazada Express (LEX) Philippines location or branch near me?
You generally can’t walk in to ship or claim parcels at LEX hubs. For assistance, use the Help Center. Collection points (when offered at checkout) will appear in your order.

Can Lazada Express (LEX) Philippines ship or deliver to a PO Box?
No. Provide a complete street address with barangay, city, province, and landmark or gate code if applicable.

Can I pick up Lazada Express (LEX) Philippines package?
Public pickup at LEX hubs is generally not supported. If pickup is available, it will appear as a Collection Point option at checkout or in your order’s delivery options.

What time does Lazada Express (LEX) Philippines open? (Lazada Express (LEX) Philippines Opening Hours)
Delivery routes usually run 08:00–20:00. Hotline operates 08:00–20:00 daily; in‑app chat (CLEO) is available 24/7 with handoff to agents during business hours.

Does Lazada Express (LEX) Philippines deliver or pickup on Sunday or Saturday?
Saturday: frequently yes (especially Metro Manila and major cities). Sunday/holidays: limited/area‑dependent; often extended during big campaigns. Always check the live tracker for day‑specific attempts.

My tracking says “Out for Delivery” but no one came. What should I do?
Keep your phone reachable, ensure exact address/landmarks, and monitor the tracker. If no attempt occurs by 20:00, contact support to request re‑delivery and confirm availability.

The tracker shows handed over to a partner courier. Where do I track now?
Continue using tracker.lel.asia; it typically shows the partner name and new reference. You can also track on the partner’s site if provided.

Summary
LEX Philippines powers Lazada’s nationwide last‑mile delivery with real‑time tracking via tracker.lel.asia and in‑app status. Most routes run 08:00–20:00 with weekend coverage in many cities. For stalled updates or failed attempts, contact the hotline or Help Center with your tracking number for swift re‑delivery.