Lion Parcel Tracking, Delivery & Contact Info

Lion Parcel is an Indonesian logistics company (PT Lion Express) launched in 2013 under Lion Air Group. It focuses on first/last‑mile delivery across Indonesia and select international lanes via an integrated air network and 7,000+ partner points. Today it offers economy, express, big‑parcel, document, and international services with app‑based ordering, live tracking, and pickup. The brand continues to expand regional coverage and digital support to simplify shipping for consumers and SMEs.

How to Track Lion Parcel Package (Where is my Lion Parcel package?)

Track Lion Parcel Package & Parcel Here

Tracking your Lion Parcel shipment is easiest on the official tracking portal or in the Lion Parcel app. Enter the AWB/resi exactly as shown and you’ll see real‑time status, checkpoints, and delivery attempts.

1. Open Lion Parcel’s tracking page in your browser.
2. Enter your AWB/resi exactly as shown on the label/app.
3. Click Track Shipments to load status and checkpoints.
4. Batch tracking: paste up to 20 AWBs separated by spaces or new lines.
5. Review pickup, hub transits, out‑for‑delivery, and proof‑of‑delivery when available.
6. In the Lion Parcel app, open your shipment and use QR Scan to track instantly.

Lion Parcel Delivery Times & Schedule

Lion Parcel offers multiple service levels. Typical domestic estimates (subject to origin/destination) include REGPACK regular delivery around 2–3 working days and JAGOPACK economy around 2–5 working days. Oversized BIGPACK and priority options (e.g., BOSSPACK) follow service‑level commitments shown at checkout. International INTERPACK transit times vary by lane. Pickups are widely available via the app with no minimum order in many cities. Local agent/drop‑point operating hours can vary by location, especially on holidays.

Lion Parcel Weekday Hours: Monday–Friday, generally 07:00–23:00 (customer support); agent hours vary by branch.

Lion Parcel Weekend Hours: Saturday–Sunday, generally 07:00–23:00 (customer support); check your nearest agent for local hours.

Lion Parcel Contact & Customer Service Info

For shipment questions, claims, or pickup help, contact Lion Parcel support via phone, WhatsApp, email, or social channels below. For in‑person help, visit a nearby agent/drop point.

• Phone number: +62‑21‑8082‑0072; +62‑21‑2258‑0868
• Email: help@thelionparcel.com
• Mailing Address: PT Lion Express, Jl. Agave Raya No. 55, Kedoya Selatan, Jakarta Barat 11520, Indonesia
• Social Medias: Instagram · Facebook · X (Twitter) · LinkedIn

Lion Parcel FAQ

Is there a Lion Parcel location or branch near me?
Use the official locator to find agents and drop points: lionparcel.com/lokasi-agen.

Can Lion Parcel ship or deliver to a PO Box?
Delivery to PO Boxes is generally not supported. Provide a complete street address and recipient phone for smooth delivery.

Can I pick up Lion Parcel package?
Yes—use the locator to contact your local agent/drop point or arrange Pickup/Hold for pickup where available. Bring a valid ID and your AWB.

What time does Lion Parcel open? (Lion Parcel Opening Hours)
Customer support typically operates daily from 07:00–23:00. Individual agent hours vary; check the locator listing for each branch.

Does Lion Parcel deliver or pickup on Sunday or Saturday?
Support runs daily. Delivery and pickup availability depend on your service level and local agent schedule—confirm via the app or your branch listing.

What does a Lion Parcel tracking number look like?
Most AWB/resi codes are numeric (about 10–20 digits). Enter the exact digits shown on your receipt or app to track.

How do I contact Lion Parcel via WhatsApp?
Use the official CS WhatsApp noted on Lion Parcel’s channels to chat with support for tracking and order queries.

Summary
Lion Parcel makes it simple to ship across Indonesia and abroad with app ordering, free pickups in many areas, and real‑time tracking. Use the official tracking page for the latest checkpoints, find nearby agents with the locator, and reach support daily for delivery, claims, or billing questions.