Post PNG Tracking, Delivery & Contact Info

Post PNG is the national postal operator of Papua New Guinea, created by the Postal Services Act 1996 as the country’s designated postal service provider. It manages a network of around 40 post offices and agencies serving cities, towns and remote communities, and is a member of the Universal Postal Union. Today, Post PNG combines traditional letters, parcels and philately with logistics, financial services and e-commerce support.

How to Track Post PNG Package (Where is my Post PNG package?)

Track Post PNG Package & Parcel Here

You can track most registered mail, parcels and EMS items by entering your Post PNG tracking number on the official tracking page. The system returns the latest scan events, current location, and delivery or attempted-delivery status.

1. Open Post PNG’s tracking page in your browser.
2. Locate your tracking number on the receipt, mailing label or shipping confirmation. For international/EMS items, it usually looks like “EE123456789PG” or similar.
3. Type or paste the tracking number into the field exactly as printed, including all letters and numbers, without spaces.
4. Click the button to track; the page will load detailed shipment information such as acceptance, dispatch, arrival at sorting centres, customs processing and delivery attempts.
5. For some international items, once the parcel reaches the destination country you may also track it via that country’s postal operator using the same tracking number.
6. If tracking shows no record or hasn’t updated for several days, double-check the number with the sender, then contact Post PNG customer care with the tracking reference and last known event.

Post PNG Delivery Times & Schedule

Post PNG delivery times depend on the origin, destination, transport routes and the specific service chosen. Standard domestic letters and parcels between main centres commonly take around 2–5 working days, while items moving into remote or island areas can take longer due to distance, weather, and road or air access. Express Mail Service (EMS) is designed for urgent documents and parcels within PNG and overseas, offering faster, trackable delivery compared with regular mail. International parcels and EMS items are carried via partner airlines and foreign postal administrations, so total transit time also depends on customs clearance and the destination country’s delivery network. Service levels and standards are targets rather than guarantees, especially during disruptions or peak seasons.

Post PNG Weekday Hours: Typical core business hours for many post offices are Monday to Friday, 8:00am–4:30pm, with some urban branches and outlets (for example, in shopping centres) operating slightly longer on weekdays. Exact opening times can vary by location; always confirm via the official Post PNG Store Locator or by calling the branch.

Post PNG Weekend Hours: Many main post offices open on Saturday, usually around 8:00am–12:00pm, and close on Sunday. Certain mall-based outlets (such as Vision City or Gordons Plaza) may offer extended Saturday and Sunday trading hours, but these are location-specific retail hours rather than the standard network schedule. Check the store locator or local signage for the weekend timetable of your nearest branch.

Post PNG Contact & Customer Service Info

Post PNG offers customer support through its head office in Port Moresby, regional post offices and dedicated customer care channels. They can assist with tracking inquiries, PLB (PO box) rental, parcel locker services, logistics solutions, postal rates, and delivery or collection issues.

• Phone number: +675 305 3700 (main customer care/head office switchboard)
• Email: [customercare@postpng.com.pg](mailto:customercare@postpng.com.pg) / [customer.care@postpng.com.pg](mailto:customer.care@postpng.com.pg) (general customer care), [plb.enquiries@postpng.com.pg](mailto:plb.enquiries@postpng.com.pg) (Private Letter Box enquiries)
• Mailing Address: Post PNG Limited, P.O. Box 2, Boroko, National Capital District, Papua New Guinea
• Social Medias:
  – Facebook: facebook.com/postpngltd
  – Instagram: @post_png_limited
  – LinkedIn: Post PNG Limited
  – YouTube: Post PNG Ltd Channel

Post PNG FAQ

Is there a Post PNG location or branch near me?
Yes. Post PNG operates post offices and postal agencies across all regions of Papua New Guinea. To find the nearest branch, use the official Post PNG Store Locator, then search by town or area. The locator lists addresses, contact numbers and opening hours for each outlet so you can confirm services before visiting.

Can Post PNG ship or deliver to a PO Box?
Yes. Post PNG delivers to Private Letter Boxes (PLBs), which function as PO boxes at your local post office. If you quote your PLB address when ordering or sending mail, letters and many parcels can be routed directly to your box instead of a street address. This is particularly useful where physical addressing is incomplete or where you prefer secure, centralised mail collection.

Does Post PNG have a mailbox/PO box rental?
Yes. Post PNG offers Private Letter Box (PLB) rental for individuals, families, businesses and organisations. You can apply for a PLB at participating post offices or during promotional campaigns. Rental is charged annually, and rates vary by box size and current tariff; for example, previous promotions have reduced small box fees from around K150 to K100 per year in selected locations. For current prices and available sizes:
– Visit or call your nearest branch listed on the Store Locator
– Or email the PLB team at [plb.enquiries@postpng.com.pg](mailto:plb.enquiries@postpng.com.pg) for the latest nationwide PLB rate notices and application forms.

Can I pick up Post PNG package?
In many cases, yes. If tracking or a notice card shows that your parcel is ready for collection at a particular post office or the main Mail Exchange, you can collect it by bringing:

1. Your tracking number or collection slip, and
2. A valid photo ID.
For items requiring customs or other fees, you may need to pay charges at the counter before release. Post PNG also offers parcel locker services at certain sites (such as Vision City), allowing secure self-service pickup using a code or card.

What time does Post PNG open? (Post PNG Opening Hours)
Standard business hours for many Post PNG post offices are Monday to Friday, 8:00am–4:30pm, with Saturday mornings 8:00am–12:00pm. However, some retail outlets located in shopping centres (for example, Vision City or Gordons Plaza) may follow the mall’s extended trading hours and stay open later or on Sundays. Because hours differ by branch, always check the Store Locator listing or contact the specific office.

Does Post PNG deliver or pickup on Sunday or Saturday?
The main delivery and pickup operations are concentrated Monday to Saturday. Many branches open on Saturday mornings and continue delivering parcels and mail in urban areas. Sunday is generally a non-working day for the standard postal network, although a few mall-based outlets may open for retail services (bill payment, retail, etc.) without full backend delivery operations. For urgent requirements or special logistics arrangements, contact Post PNG or Post Logistics directly.

How do I contact Post PNG about a missing or stuck shipment?
First, track your item using the official Post PNG Tracking page and note the tracking number and last event (location and date). If there has been no update for several business days, prepare these details and contact customer care via telephone or email. For international EMS or registered items, Post PNG may lodge an inquiry with the partner postal operator, so providing accurate dates, contents description and sender/receiver details helps speed up investigation.

Does Post PNG offer international delivery and tracking?
Yes. Post PNG offers international services including EMS (Express Mail Service), registered letters and parcels to many countries. EMS items are generally the quickest, fully trackable option for documents and parcels, with online tracking from posting in PNG through to delivery in the destination country’s network. Registered mail and parcels usually include tracking up to handover, and in many cases continue to show events via the destination postal operator’s system. Service availability and transit times vary by destination and air route.

How can I find Post PNG postal rates?
Current tariff information is available from local post offices and via Post PNG’s official channels. Because rates change from time to time, the most reliable way to obtain up-to-date prices is to:
– Request a postal rate sheet at your nearest branch;
– Phone customer care on +675 305 3700; or
– Email your origin, destination, weight and service type to [customercare@postpng.com.pg](mailto:customercare@postpng.com.pg) and ask for a quote.
Many e-commerce and contract customers receive rate schedules tailored to their volumes and service mix.

Does Post PNG provide special services like parcel lockers or metro delivery?
Yes. In Port Moresby and certain urban centres, Post PNG has introduced parcel locker services (for example, at Vision City) that allow 24/7 self-service pickup. Customers receive a code or notification when their item is loaded, then retrieve it at their convenience. Post PNG and Post Logistics also promote “Metro Delivery” and other courier-style services offering faster, trackable delivery between key suburbs and business districts. Availability and pricing depend on your location; contact customer care or your local post office for details.

Summary
Post PNG is Papua New Guinea’s state-owned postal and logistics provider, combining letter mail, parcels, EMS, PLBs and modern services like parcel lockers and metro delivery. Use the official tracking page to monitor shipments, the store locator to find nearby branches and opening hours, and customer care channels for PLB rentals, rate enquiries, or help with delayed or missing items.